Records Specialist

Position: Records Specialist

Date Posted: April 18, 2026

Industry: Legal Services / Records Management / Customer Support

Employment Type: Full Time

Experience: Not Specified

Qualification: High School Diploma or GED

Salary: $15 – $17 hourly

Location: Waco, TX, USA

Company: Legal Monkeys

Description:
Legal Monkeys is a leading records collection company that partners with personal injury law firms to obtain medical records and billing documents efficiently. By streamlining this process, the company helps accelerate case timelines, enabling faster outcomes and improved client experiences. Legal Monkeys is also committed to building a supportive workplace that encourages both personal and professional growth.

The Records Specialist plays a vital role in maintaining strong relationships with medical providers while ensuring accurate and timely retrieval of records. This position requires strong communication skills, attention to detail, and the ability to work in a fast-paced, goal-oriented environment.

Key Responsibilities:

• Communicate with case managers and medical providers through phone, email, and chat channels
• Request and obtain medical records and billing documents on behalf of law firms
• Evaluate provider relationships to determine the most effective way to collect required information
• Ensure all necessary authorizations and documentation are properly completed
• Engage with providers professionally and enthusiastically to meet daily targets
• Manage assigned workload and consistently achieve individual performance goals
• Build and maintain positive relationships with providers and internal team members
• Maintain a high level of professionalism in a dynamic and fast-paced environment
• Contribute to a culture focused on teamwork, service, and performance excellence
• Analyze and resolve unexpected challenges using critical thinking skills
• Perform additional duties as assigned by management

Skills & Qualifications:

• High School Diploma or GED required
• Strong written and verbal communication abilities
• Basic familiarity with standard office tools and equipment is preferred
• Ability to stay organized and manage multiple tasks effectively

Work Schedule & Compensation:

• Monday to Friday, 8:00 AM – 5:00 PM (CDT)
• Hourly pay ranging from $15 to $17

Benefits:

• Paid vacation along with 8 company-observed holidays
• Opportunities for professional development and growth
• Comprehensive benefits package including:
  • Medical, dental, vision, and life insurance
  • Supplemental insurance options
  • 401(k) retirement plan with 3.5% company match
• Team-building activities and social events

Physical Requirements:

• Ability to sit, stand, and move for extended periods
• Comfortable using office equipment such as computers, keyboards, and headsets
• Ability to lift up to 15 pounds when required
• Must be able to work on-site

Legal Monkeys fosters a high-performance culture built on collaboration, continuous improvement, and achieving results. Team members are encouraged to think creatively, adapt quickly, and contribute to a shared vision of excellence in records collection services.

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