Operations Manager

Job Summary:

The primary focus of the Janitorial Operations Manager will be to service the existing business, both operationally and financially, while maintaining relationships with existing customers and developing new business where possible. This person will oversee janitorial operations across multiple buildings, ensuring exceptional service quality and client satisfaction. This leadership role involves managing site supervisors, coordinating staffing and training, conducting inspections, and implementing operational improvements.

• Supervise and direct staff activities.
• Responsible for P&L activities.
• Manage operational policies, objectives and initiatives to ensure cost effectiveness.
• Establishes operating policies to mitigate risk.
• Provide leadership to develop new customers and maintain existing customer base.
• Manage emergency response for all problems.
• Create estimates and workload for bids and new job sites.
• Travel and manage all aspects in the assigned area/territory.
• Monitor and ensure quality control expectations are met.
• Supervise janitorial cleaners & floor techs.
• Maintain payroll records.
• Maintain performance documents & disciplinary actions.
• Perform quality control to conform to Harvard & customer standards.
• Inventory & supply control.
• Train new and existing staff on proper cleaning technique.

Knowledge and Skill Requirements:

• Bachelor’s Degree or comparable management experience.
• Minimum of ten (10) years industry experience.
• Ability to demonstrate expertise in the fields concepts, practices and procedures.
• Must have working knowledge of MS Office Suite.
• Leadership: Demonstrated ability to lead people and get results through others.
• Planning: Ability to perform short and long range planning.
• Excellent interpersonal and communication skills.
• Excellent project and program management skills.
• Minimum 3 years of experience managing building services(janitorial).
• Outstanding written and verbal communication skills.
• Must be flexible with hours and schedules.
• Technical knowledge of all aspects of janitorial service delivery.
• Ability to multi-task.

Compensation: Harvard is offering a competitive salary structure including benefit package with medical, dental, life, and long-term disability (LTD) insurance along with 401K Savings Plan.

An Equal Opportunity Employer - M/F/D/V

Harvard Maintenance is the largest and fastest growing family owned provider of high-quality janitorial services in the United States. With over 400M+ sq ft serviced in the United States, Harvard has become a source of invested people that help create spaces where people genuinely want to be. Our combined team of more than 10,000+ skilled and hardworking people helps fulfill the needs of clients across many markets and across varying industries. Offices and openings in the lower 48 states.