Leader Technical Support II

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You'll also have access to:

• Career development with an international company where you can grow the career you dream of.

• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.

• An excellent retirement savings plan with a high employer contribution

• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree.

• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

The Leader Technical Support II works out of our Irving TX location in the Core Diagnostics Division of Abbott Rapid Diagnostics.

Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments, and informatics systems is often the first step in patient care decision-making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

What You'll Work On

Provides direction, leadership and management of all scientific regulatory, marketing, compliance and customer support activities for a product family and/or processes. Accomplishes goals related to expanded internal investigations, expanded complaint investigations, design control, new product development, product availability and financial performance. Fosters continuous improvement. Plans and manages financial, capital, and human resource needs. Actively supports the personal and professional development of individuals. Acts as a liaison to management and associated functional groups. Accountable for internal/external customer satisfaction.

In addition:

Quality/Safety:

• Understand and apply the Quality Policy in daily activities.

• Ensure adherence to the Quality Policy and procedures by reporting noncompliance issues promptly.

Safety:

• Work safely and responsibly.

Technical Knowledge:

• Develop and apply knowledge in operations, products, and processes.

• Use sound judgment, scientific methods, and data analysis.

• Accurately document work.

Planning/Project Management:

• Plan, design, execute, and document projects efficiently, following applicable OPs.

Patient Focus:

• Resolve customer issues by understanding processes, product performance, and clinical utility.

Communication/Leadership:

• Demonstrate effective communication skills.

• Mentor and train others.

Business Focus/Alignment:

• Demonstrate fiscal responsibility through actionable recommendations.

• Align resources with strategic business priorities.

• Translate organizational goals into team goals.

Leadership:

• Lead and mentor a team of 5-20 employees.

• Identify and achieve personal and professional development objectives.

Accountability:

• Manage a product or process at one or more sites.

• Support Operations and AQA.

• Manage budget performance, plan and resolve financial gaps, and explain variances.

Relationship Building:

• Cultivate relationships with internal and external customers.

• Develop strong networks within the company and industry.

Decision Making:

• Make timely scientific, operational, and business decisions.

• Elevate high-risk decisions appropriately.

• Ensure effective GMP/ISO practices within the team.

Required Qualifications

• B.S. in Science or similar degrees

• Experience includes leading others at multiple levels in project management, product development/ launch / on-market leadership, crisis management, customer interactions.

  Proven ability to develop others.

  Knowledge and understanding of business metrics.

  Experience includes multiple functions (R&D, TPD, QA, OPs, etc), products, and/or platforms.

  Experience with resource planning, budgetary management, and personnel administration.

Preferred Qualifications

• Master's and PH.D Preferred

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

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The base pay for this position is $111,300.00 - $222,700.00. In specific locations, the pay range may vary from the range posted.