Level 3 MSP IT Technician

Benefits:

• Free food & snacks


• Free uniforms


• Opportunity for advancement


• Bonus based on performance


• Competitive salary


• Training & development

Summary:
We are seeking a skilled Level 3 Managed IT (Information Technology) Services (MSP) Technician to provide advanced IT support for small to medium-sized businesses. The ideal candidate will have strong technical expertise, problem-solving skills, and a commitment to exceptional customer service in a fast-paced IT environment.

Key Responsibilities:

• Provide advanced technical support for servers, networks, and software, resolving complex issues escalated from Level 1/2 technicians.


• Design, implement, and manage secure, high-performance network solutions.


• Perform system administration tasks, including maintenance, upgrades, backups, and compliance with industry standards.


• Build strong client relationships through professional, timely support and tailored technology recommendations.


• Lead IT projects, such as system migrations and network installations, coordinating with teams and vendors.


• Maintain detailed documentation of client environments and mentor junior technicians.


• Ensure compliance with data privacy and cybersecurity regulations, conducting regular audits.


• Provide on-call emergency support, including after-hours and weekends, to minimize downtime.

Qualifications:

• 5+ years in IT support, with 2+ years in a Level 3 role; MSP experience preferred.


• Bachelor’s degree in IT, Computer Science, or related field (preferred); certifications like CompTIA Network+, Security+, Microsoft Azure Administrator, or CCNA a plus.


• Expertise in Windows/Linux servers, virtualization (VMware, Hyper-V), and cloud platforms (Azure, AWS).


• Strong knowledge of networking protocols, firewalls, VPNs, and cybersecurity practices.


• Experience with RMM tools (e.g., NinjaRMM), ticketing systems (e.g., Autotask PSA), and documentation platforms (e.g., IT Glue).


• Excellent problem-solving, project management, and communication skills.


• Ability to work in a dynamic environment and collaborate effectively.

Work Environment:

• Hybrid role with onsite and remote work; occasional travel and valid driver’s license required.


• Flexible hours, including evenings/weekends for client emergencies.


• Collaborative, fast-paced team culture focused on high-quality SMB support.

Benefits:

• Competitive salary with performance-based bonuses.


• Comprehensive health, dental, and vision insurance.


• Generous PTO and holidays.


• Professional development and certification reimbursement.


• Flexible work options and supportive environment.

About Us:
TeamLogic IT offers a dynamic, supportive workplace where your expertise drives impactful solutions for SMB clients. Join our team to tackle diverse projects, grow professionally, and collaborate with a nationwide network of technicians in a fast-evolving industry.

Compensation: $75,000.00 - $100,000.00 per year

Our growth isn’t measured in numbers, it’s an investment in aligning with the best talent.

If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.

We’re Committed to a People First Culture

Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.