Analyst - Business Sys IT
- Ability to communicate with management level resource internally and externally.
- Ability to gather and interpret data and metrics.
- Experience in a customer support role where tracking and reporting issues and status of resolution were involved.
- Ability to document issues clearly and concisely in order for other team members to assist in resolution with little or no follow up needed for clarification.
- Comfortable handling multiple issues, i.e. multi-tasking – including escalation management
- Self-starter with a demonstrated ability to work independently while serving in a team environment
- Clear, outstanding telephone skills and consistent projection of a positive image to internal and external customers
- Entry level helpdesk support which may include PC’s, printers, and basic network concepts.
- Exposure or experience in the following:
- SQL based technologies used to assist in data analytics.
- Integration concepts for passing data between applications.
- Database and File Relationships to diagnose and report data issues
- I-Series architecture
- Office 365, Pivot table and VLookup in Excel.
- ERP Business application exposure to following functional areas
- Supply Chain
- General Accounting and Sub-Ledger management.
- Inventory Management
- General Operations including Customer Invoicing.
- Bachelor’s degree from an accredited college or university
- Minimum of five (5) years of relevant work experience using SQL, RentalMan with exposure to Supply Chain, General Accounting, and Sub-Ledger, Inventory Management, General Operations, and Customer Invoicing.
- Investigates problems ranging from transaction to the application/program level.
- Ability to separate and distinguish process issues from technical issues.
- Diagnoses error messages and corrects problems using system commands.
- Evaluates complex system problems and escalate to the Director – Global Corporate Applications as necessary.
- Perform systems review insuring data integrity by looking at information such as user id’s, application security, locations and transaction related data.
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