Front Desk Agent/Night Auditor

Be the Heartbeat of Our Hospitality.

At Hilton Westchase, we believe every guest deserves an unforgettable experience, and it starts with you. We’re looking for a friendly, reliable  Front Desk Agent / Night Auditor  to be the welcoming face and helpful hand our guests remember long after they leave. If you enjoy connecting with people, problem-solving, and thrive in a fast-paced environment, we’d love to have you on our team.

Below is a description of the position:

Job Description

Job Title: Front Desk Clerk/Night Auditor

The Front Desk Agent/Night Auditor is responsible for delivering exceptional guest service and ensuring the smooth operation of the hotel’s front desk, with a primary focus during the overnight shift. This role handles all aspects of front office operations, including guest check-in and check-out, phone/PBX operations, mail and message services, hotel reservations, and concierge assistance, in a professional and hospitable manner.

In addition, the Night Auditor portion of the role is responsible for balancing the hotel’s daily revenue and expense transactions, accurately preparing and reporting financial and activity summaries to regional and corporate systems as directed. This position ensures a welcoming guest experience while maintaining accurate records and supporting efficient overnight operations.

Essential Duties and Responsibilities include the following.  Other duties may be assigned.

Check-in and check-out hotel guests in a confident, professional, and friendly manner.

Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

Provide gracious and efficient telephone service.

Review arrivals noting special requests and blocking rooms as necessary for VIP and group arrivals.

Complete all items as listed on shift checklists.

Ensure proper credit card procedures are followed at all times to include credit card authorization/charging and guest signature on registration slip.

Adhere to all cashiering procedures: open, secure and balance out shift banks to include the verification of all cash,

Issue guest safety deposit boxes as requested.

Communicate service and amenities of the hotel to guests.

Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity deliver).

Meet with departing Front Office staff to review business status and follow up items.

Provide Concierge service - fluent knowledge of local restaurants, special events, city attractions, and guest amenities.

Knowledgeable of hotel fire and emergency procedures.

Keep the front desk areas clean and well organized.

Assist with reservations calls in a professional manner.

Document maintenance needs and submit to appropriate manager.

Maintain complete knowledge of all hotel features/services, hours of operation.

Knowledge of all room types, numbers, layout, décor, appointments and location; and all room rates, special packages and promotions.

Knowledge of daily house count and expected arrivals/departures and room availability status for any given day.

Prepare any/all reports as directed.

Prepare appropriate housekeeping reports as directed.

Must be able to work days, evenings, overnight, weekends, and holidays.

Education and/or Experience

6 months or more of front desk experience; preferably with brand experience

Physical Demands  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly be required to stand and walk and occasionally sit. The employee must occasionally lift pull/push and/or move up to 25 pounds.

Work Environment  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.