Customer Service Agent, Admin

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at

Location: USA - Lancaster, 3701 Midpoint Drive

Division: Solutions
Job Posting Title: Customer Service Agent, Admin
Time Type: Full Time

Receiving Clerk carries out customer service activities in a prompt, courteous and effective manner. A major responsibility is timely and accurate handling of customer orders in compliance with all DSV Work Instructions and customer requirements. The Receiving Clerk is responsible for the accurate input of information concerning orders, shipments, receipts, physical inventories, etc., ensuring that shipping and receiving documents and functions are completed accurately and on time.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Customer Service

· Process all customer orders in a timely and accurate manner.

· Generate all related paperwork and necessary information required for customer

· orders, checking all orders for special requests and shipping paperwork.

· Coordinate special, last minute shipping requests with operation department, expediting any order as necessary.

· Prioritize customer orders according to scheduled pick-up time or pier cutoff.

· Furnish shipping and tracking information as required.

Customer Interfacing Activities

· Maintain a good working relationship with customers by responding to all inquiries concerning receipts, shipments, inventory counts, etc., in a courteous and efficient manner.

· Report customer feedback to management, including any signs of customer dissatisfaction.

Clerical

· Oversee all paperwork associated with orders and maintain the corresponding files.

· Maintain a current and accurate DSV Work Instructions Manual, which details the processing requirements. Answer phone calls and operate various types of office machines and computers necessary to perform duties.

Data Entry

· Operate the computer terminal in a proficient manner.

· Enter and verify data regarding customer orders, shipments, receipts, adjustments, etc., in an accurate and timely manner.

Documentation

· Ensure the accuracy of all receiving and shipping documents.

· Gather and maintain all data and records relative to shipping and receiving activities.

· Assist in resolving any discrepancies.

· Collect all documentation for inbound freight and route to the proper record-keeping unit.

· Comply with all DSV Work Instructions.

OTHER DUTIES (Site Specific)

· Other clerical duties, including backup support as assigned.

· Performs other duties as assigned.

· Work overtime as dictated by business whether mandatory or voluntary.

SUPERVISORY RESPONSIBILITIES

· None

MINIMUM REQUIRED QUALIFICATIONS

Education and/or Experience

· Must have a high school diploma or general education degree (GED).

Certificates, Licenses, Registrations or Professional Designations

· None

Other

· Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate.

SKILLS, KNOWLEDGE AND ABILITIES

Computer Skills

· Basic computer skills

· Working knowledge of computerized applications (Microsoft Suites)

Language Skills

· English (reading, writing, verbal)

Mathematical Skills

· Basic level

Other

· Strong attention to detail accuracy and accomplish job task in a timely manner.

· Good verbal and written communication skills.

PREFERRED QUALIFICATIONS

· Previous customer service experience including phone calls, and operating office equipment.

PHYSICAL DEMANDS

Occasionally

· Bending

Frequently

· Walking and Standing

Constantly

· Sitting

Ability to Lift/Carry and Push/Pull

· 11-20 pounds

o Reach above shoulder, squat, or kneel.

WORK ENVIRONMENT

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [email protected] . If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook .