Claims Supervisor

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Join a great team and workplace! Texas First Insurance has served Texans since 1925. It is a community-based independent agency with deep roots and a solid reputation in the industry. Our mission is to protect our client's assets through a commitment to personally understanding and mitigating their risks, which drives us daily. Our clients make us who we are, and we are committed to helping them succeed and build up our local communities.

Job Summary

Responsible for delivering the highest level of claims service to commercial and personal lines accounts. This includes providing prompt, accurate, and courteous service to agency clients. Work independently and collaboratively with clients, producers, and company representatives to report and resolve claim and coverage issues. Maintain current knowledge of commercial and personal lines of coverage.

Uphold and encourage a positive work environment. Help Texans Build Texas by aligning with our organization’s values of Respect, Responsiveness, and Responsibility.

Responsibilities and Duties

• Receive claims information; complete loss notices; report to proper company.
• Receive, review, and submit lawsuits to proper company, monitor receipt of documents by company.
• Monitor the file and reserves as needed until closure of the claim.
• Research coverage and assist clients, producers, CSRs, attorneys, and others with various issues.
• Discuss and assist insured and providers with W/C coverage, forms, and guidelines to meet state requirements.
• Implement and manage the agency catastrophe team in the event of a disaster.
• Maintain claims directory
• Submit end of month, quarter, and year report to agency President
• Support and promote E&O awareness. Report potential E&O losses to agency President.
• Conduct training sessions and communicate changes specific to claims as needed to agency staff.
• Maintains knowledge of industry state & federal rules as well as regulations and carrier underwriting requirements
• Any other duties requested by management to assist agency in achieving organizational goals.

Job Skills and Qualifications

• High school diploma or equivalent.
• Higher level education preferred
• Property & casualty license & or adjusters license with minimum 2-4 years’ experience in claims handling
• CISR, CIC or equivalent designation
• Awareness of E & O exposure and use of E & O prevention techniques.
• Microsoft Office products (Word, Excel, PowerPoint, Outlook)
• AMS360, Image Right/Work Smart & various carrier website platforms
• Team player with positive approach to co-workers, duties & organization
• Strong organizational, time management & communication skills
• Analytical, detail oriented, ability to think critically regarding complex solutions
• Projection of professional image in a business professional environment
• Respect confidentiality of clients and associates