Manager On Duty (MOD)

Company Overview: Located at Grandscape in The Colony, WorldSprings is an outdoor hot springs experience offering a variety of mineral pools from around the world that promote health, wellness and social ambience. It’s where wellness meets social. There are family friendly pools, adult-only pools, and cabanas as well as saunas, cold plunge pools and a spa offering massages, body treatments, and facials. Our guests can also enjoy delicious and nutritious food and a variety of alcoholic and non-alcoholic beverages delivered directly to them with the latest technology. If you are passionate about wellness, state of the art customer experiences and being part of something special, join us! Position Overview: The MOD will report directly to the Assistant General Manager and is the main contact for general guidance and questions when department managers are not on site. The MOD helps to ensure that the day-to-day operations run smoothly in all property divisions including front desk, spa and wellness, food and beverage, maintenance, and operations. The MOD is also responsible for ensuring the safety for all employees and guests as well as handling guest problems and complaints. MOD must be able to make quick informed decisions, administer basic First Aid, ensure all employees follow company policies including dress code, breaks etc. The MOD will also complete additional duties as assigned by the Assistant General Manager Key Responsibilities and Essential Duties: Guest Services: Provide excellent customer service by assisting guests and addressing their inquiries and concerns. Ensure guests have a positive experience, resolve complaints, and address special requests. Staff Supervision: Oversee and manage staff during your designated shift. Assign tasks, delegate responsibilities, and provide support as needed. Operational Oversight: Monitor the overall operation of the establishment supporting team and guests as necessary. Ensure staff and guests follow established policies and procedures. Regular property walks and check-ins with each department to have a pulse on the property and potential needs. Complete detailed end of shift recaps to the GM and AGM daily. Emergency Response: Be prepared to act as the first point of contact during emergencies or critical situations. Coordinate responses to incidents, such as medical emergencies, fires, security breaches etc. Maintain accurate incident reports, recording details of accidents, injuries, critical situations and any medical interventions. Safety and Security: Enforce safety standards to keep guests and team members safe. Address any safety concerns or issues with law enforcement and emergency personnel if necessary. Aid in the opening and closing of the property, securing the building with the security team member. Requirements: Must be available to work evenings, weekends and holidays. Ability to learn all departmental operations and safety protocols. Strong Computer Skills Qualifications: Bachelor’s degree in business, management and related field preferred 3+ years of relevant experience Excellent communication and interpersonal skills Strong problem-solving and conflict resolution abilities Benefits: Paid time off Holiday pay Professional development assistance Company discounts Equal Opportunity Employer