Front Desk Agent (Bilingual Chinese Preferred)
Job description:
中国城酒店式公寓前台客服
-中英文流利，沟通能力强，责任心强
-能够使用 Microsoft Word， Excel创建和编辑
-能供根据工作需求学习并使用其他办公软件
-能够清晰有效地进行英文的口头和书面沟通
-专业的面对面，电话以及邮件沟通的能力和礼仪
-良好的沟通能力，表达能力，理解能力和学习能力
Key Responsibilities:
- Greet and welcome guests warmly and professionally
- Manage guest check-ins and check-outs, ensuring accurate information
- Answer phone calls and address guest inquiries efficiently
- Provide guests with information about hotel facilities, services, and local attractions
- Handle guest complaints and resolve issues promptly
- Process payments and maintain accurate financial records
- Assist with night audit duties when necessary
- Keep the front desk area clean and organized
Qualifications:
- (English/Chinese) skills preferred, but not required
- Strong guest relations skills with a focus on hospitality
- Proficiency in operating phone systems and managing multiple calls simultaneously
- Knowledge of front desk operations and customer service best practices
- Strong organizational and time management skills
- Ability to handle challenging situations with patience and professionalism
- Familiarity with hospitality management software is a plus
- Multilingual abilities are an asset
Benefits:
- 401k
- Dental insurance
- Employee discounts
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
- Holiday Pay
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