Independent Contractor Relations Specialist

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

YOUR ROLE

With minimal supervision, this position is responsible for assisting the Independent Contractor Relations Manager with implementation and facilitation of field and corporate level policies, procedures, training, auditing programs to ensure compliance with applicable state and federal laws, regulations and the Independent Contractors Agreement (the “IC Agreement”). Position designs and maintains the centralized Independent Contractor Relations database also utilized by many CEVA departments (i.e., Safety and Compliance, Regulatory, CEVA Field Personnel, Risk etc.) to track and house vital contractual requirements. Position will assist in the investigation of complaints regarding the contractual business relationship between the Company and the Contractors pursuant to the Independent Contractors Agreement (the “IC Agreement”) and ancillary memorandum and guidelines issued pursuant thereto. Models and acts in accordance with our guiding principles and core values.

WHAT ARE YOU GOING TO DO?

• Meet legal, contractual and industry requirements. Also responsible for the implementation and facilitation of field and corporate level policies, procedures, training and auditing programs to ensure compliance with applicable state and federal laws and regulations and the Independent Contractors Agreement (the “IC Agreement”). This can at times require in-person visits, which at time requires travel to a CEVA U.S. location.
• Independently research and assist in the resolution of contractor issues and complaints made by the contractor, company employees, or a third party and issue corrective action with little to no supervision. Issues are appropriately and fairly resolved in a timely manner and escalated to next level management as appropriate.
• Maintain the Independent Contractor Relations SharePoint database that houses complaints and investigations with current, concise and factual data by tracking information regarding IC Agreement, amendment, corrective action, safety compliance violations, notifications, claims etc.
• Assist with legal litigation. Conduct investigation of required information and documentation to provide CEVA’s Risk Department, internal and external counsel to complete required litigation requests.
• Act as a neutral party to protect CEVA’s Independent Contractor business model to ensure compliance by both CEVA personnel and the Independent Contractors.
• Independently review and investigate claims reported by the Risk Department, issue corrective action (to include support documentation) and authorize chargebacks and deductions from the IC’s settlement.
• Design SharePoint website content to capture the required contractual requirements utilized by other departments as it relates to the: IC Agreement, amendments, corrective action, safety compliance violations, notifications, claims etc. Design permission includes the ability to view, add, update, delete, approve, and customize.
• Protect CEVA’s financial interest and contractual rights by managing IC negative balances owed to CEVA and terminate contract prior to cost incurred by CEVA.
• Conduct contractual audits and report findings to upper management in an effort to protect the IC business model (i.e., collection and release of escrow and all deductions, chargebacks etc.)
• Assist Department Manager as needed with contractor relations related projects.
• Keep abreast of emerging technology changes and innovations through formal or informal study, reading business and professional publications, networking, and participation in professional organizations.
• Administrative Responsibilities: Answer incoming calls, voicemails and e-mails, Order, monitor and maintain the department’s office supplies.

WHAT ARE WE LOOKING FOR?

· High School Degree or GED required.

· Minimum three years related experience in similar role in transportation or supply chain related industry

• Must be able to read, write and speak English fluently.
• Bilingual in Spanish preferred.
• Ability to communicate and interact effectively with multi-functional and diverse backgrounds.
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from management, employees, customers and vendors.

Computer Skills

• PC literate.
• Advanced proficiency in Microsoft Office, internet, web-based and specific job related software applications.

Other Skills/Experience

• Knowledgeable in the administration of DOT Regulations.
• Knowledgeable of Independent Contractor Law (IRS, Workers Compensation, 49CFR376, etc.)
• Knowledgeable of federal, state and local transportation safety laws and regulations.
• Strong administrative background with proven organizational and follow-up skills.
• Ability to manage multiple assignments.
• Requires excellent interpersonal skills with the ability to communicate in a confident and professional manner.
• Strong written communication skills and attention to detail
• Ability to work independently while following established policy and procedures.
• Must be a strong team player.
• Ability to support team members in furthering departmental goals through open and honest communication, promoting team interests over self interest.
• Uncompromised integrity.

Travel:

Travel is required at least 15% of the time in this position. Travel identified is approximately 100% domestic (within the United States).

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.

We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.

It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (how about sales or supply chain?) or find your own path. Join CEVA for a challenging and rewarding career.

CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: [email protected]. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

Information provided is true and accurate. False statements or information will result in the application voided.

Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage.
Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
401(k) with company match.
Flexible Paid Time Off programs including company paid holidays.
Tuition reimbursement program.