Patient Services Operator
- Answers all main lines for the institution 24/7 including the Houston area locations (after hours).
- Assists callers with patient information, directions, and way finding throughout the institution.
- Provides one call resolution in a fast paced, high call volume environment while maintaining 90% availability.
- Uses advance problem-solving skills to assist patients, colleagues and employees. Maintains operations during inclement weather as a member of the ride-out and/or recovery team.
- Protects the privacy of patients and employee by handling confidential information in accordance with HIPAA laws and regulations.
- Maintains a professional and positive attitude when interacting with patients, employees, family members and the public in emotional situations.
- Proactively contacts and provides critical information to multi- disciplinary teams during Code Blue and MERIT events.
- Pages physicians after hours, including weekends and holidays.
- Conducts follow up calls to patients in order to eliminate breakdown in communication. Immediately reports any issues or discrepancies with the web on-call, EPIC, Infinity and any other departmental systems.
- We are sensitive to the concerns of our patients and co-workers
- We are respectful and courteous to each other at all times.
- We promote and reward teamwork and inclusiveness.
- We hold ourselves, and each other, accountable for practicing our values.
- We communicate frequently, honestly, openly.
- By our actions, we create an environment of trust.
- We help each other identify and solve problems.
- We seek personal growth and enable others to do so.
- We encourage learning, creativity and new ideas.
- We create a sense of security and empowerment and are committed to keeping one another free from harm.
- We embrace a framework and best practices for the highest quality of care and service.
- We inspire trust by modeling excellence in our work and acceptance of each person's contributions.
- We prioritize the health and well-being of each other.
- We act responsibly to safeguard the institution's finances.
- We ensure the proper care and use of time, data, materials, equipment and property afforded to us.
- Requisition ID: 165679
- Employment Status: Full-Time
- Employee Status: Regular
- Work Week: Day/Evening, Rotating, Weekends
- Minimum Salary: US Dollar (USD) 35,360
- Midpoint Salary: US Dollar (USD) 39,680
- Maximum Salary : US Dollar (USD) 44,000
- FLSA: non-exempt and eligible for overtime pay
- Fund Type: Hard
- Work Location: Hybrid Onsite/Remote
- Pivotal Position: No
- Referral Bonus Available?: No
- Relocation Assistance Available?: No
- Science Jobs: No
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