Technical Project Manager / Senior Project Manager
- Own the end-to-end project lifecycle for new customer deployments - from kick-off through go-live and post-launch transition / hyper care.
- Develop & manage project plans, timelines, scope, resources and deliverables using proven PM methodologies.
- Coordinate cross-functional teams (Product, Support, Development, Sales) to ensure seamless onboarding.
- Drive internal projects that improve product capabilities, integrations, and operational efficiency.
- Partner with Product, Support, and Development teams to translate business needs into actionable project plans.
- Track progress, remove blockers, and report outcomes to leadership.
- Maintain clear, consistent communication with clients and internal teams.
- Develop and deliver project status reports, timelines, and risk assessments.
- Serve as the main point of contact for project updates and escalations.
- Extensive experience with Microsoft 365 / Microsoft Office Suite.
- Leverage project management / workflow tools (e.g. Jira, MS Project) to manage timelines and deliverables.
- 8+ years of project management experience in a B2B SaaS environment.
- Proven track record managing multiple client implementations and internal product enhancement projects simultaneously.
- Strong hands-on experience with best-of-breed project & resource management tools.
- Excellent organizational, communication, and internal + external stakeholder management skills.
- Familiarity with Agile or Rapid Application Development methodologies.
- MUST be located in the US within CST or EST time zone.
- Experience with GovTech or Public Sector SaaS platforms/companies (e.g. Municipal ERPs).
- Hands-on experience managing projects within Microsoft Dynamics 365 - Project Operations module.
- Experience with the application of AI Automation / Tools within project management.
- PMP or similar project management certification.
- Experience managing direct reports / teams.
- Can balance multiple complex projects without losing sight of the customer experience.
- Understand both the technical and business sides of SaaS implementations.
- Are passionate about developing & improving processes, not just managing them.
- Communicate clearly across technical and non-technical audiences.
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