General Manager

It is REQUIRED that the candidate have prior management experience in a position as a General Manager, pet care experience is preferred but not required.

Before you go further! Please know that the questions associated are a part of this application process. These must be done in order to continue in the process.

We proudly employ a team of A+ PLAYERS. Are you one?

• Never late to work
• Thrives under pressure
• Likes to give and receive feedback
• Team player, but can confidently work alone
• Able to be physically active from beginning to end of shift
• Can work without their cellphone
• Can work some weekends/holidays
• Likes to have FUN while they work!
• Multitasker
• Detail oriented
• Caring
• Dog lover
• Thinks that complaining, negativity, and drama are the worst sounds on earth
• Amazing attitude
• Communicates clearly and honestly
• Can lift 50+ pounds

Why do we come to work each day?

Our Purpose is to provide a safe, fun, and interactive experience for the dogs in our community. We create a family atmosphere and deliver peace of mind.

Our Values

• We are dedicated to providing quality customer service.

• We provide exceptional care for our dogs in a clean safe environment.

• We communicate openly and honestly.

• We are dedicated to each other's personal growth and education.

• We celebrate accomplishments and reward A+ players.

• We allow everyone an equal opportunity to succeed.

• We have fun while we work.

• We treat each other with respect.

• We are open to and supportive of change and continuing improvement.

• We are a profitable and fiscally responsible company.

• We work through support and cooperation.

• We support a balance between work and home.

• We drive our Energy Bus with purpose, gratitude, and enthusiasm.

• We feed our positive dog.

• We do not participate in negativity, gossip, or mindless complaining.

If you are an A+ player, will support our purpose, and will live our values every single day, please continue with this application.

Job Description:

We are currently seeking a dedicated and experienced General Manager to join our team at Shady Acres Pet Ranch Pet Ranch. Reporting directly to the Owner, you will play a vital role in overseeing the daily operations of the facility and ensuring the highest standards of pet care are maintained. Your responsibilities will include supervising staff, ensuring the well-being of pets, and maintaining a positive customer experience.

It is REQUIRED that the candidate have prior General Manager experience and can demonstrate a clear understanding of managing a Business and the many other needed skill sets to be successful. We want someone who can bring in VALUABLE experience to our organization.

Key Responsibilities:

1. Staff Supervision:

• Lead, mentor, and motivate a team of pet care professionals.
• Foster a positive, drama-free work environment.
• Conduct staff training, performance reviews, and coaching to drive success.
• Create and manage staff schedules to ensure adequate coverage.
• Supervise and provide guidance to a team of pet care attendants, ensuring they adhere to Shady Acres Pet Ranch Pet Ranch's protocols and standards.
• Train new staff members on pet care procedures, safety protocols, and customer service practices.
• Schedule and assign duties to staff, ensuring appropriate coverage for all areas of the facility.
• Conduct regular performance evaluations and provide constructive feedback to enhance staff performance and development.

2. Operational & Facility Management

• Oversee the daily operations of the facility, ensuring efficiency and organization.
• Maintain cleanliness, safety, and compliance with all pet care standards.
• Monitor and implement best practices in pet handling, feeding, medication administration, and safety.
• Ensure the facility is well-stocked and equipment is well-maintained.

3. Pet Care Oversight:

• Monitor and ensure the well-being and safety of pets in the facility, addressing any concerns or issues promptly.
• Implement and enforce pet care protocols, including feeding, exercise, grooming, and medication administration.
• Coordinate with veterinary professionals to address medical needs and emergencies, following Shady Acres Pet Ranch Pet Ranch's guidelines.
• Conduct regular inspections of pet boarding areas, play areas, and other facilities to maintain cleanliness, safety, and compliance with quality standards.

4. Customer Service:

• Maintain a welcoming and professional atmosphere for customers and pet owners, providing excellent customer service.
• Address customer inquiries, concerns, and complaints in a timely and courteous manner.
• Assist in the resolution of customer issues and ensure a positive customer experience throughout their pet's stay.
• Maintain strong relationships with pet parents , fostering loyalty and trust.

5. Administrative Tasks:

• Assist in maintaining accurate records of pet information, including medical records, feeding schedules, and special instructions.
• Help manage inventory and supplies, ensuring an adequate stock of pet care essentials.
• Collaborate with the Owner on administrative tasks such as scheduling, payroll, and staff communication.

6. Facility Maintenance

• Ensure a clean, safe, and well-maintained environment for pets and customers.
• Monitor and report any maintenance or repair needs to the Owner promptly.

7. Business & Financial Oversight

• Manage budgets, payroll, and other financial aspects in collaboration with ownership.
• Work with Owner to analyze and implement strategies for growth and profitability.
• Work with Owner to ensure the company meets financial targets while maintaining quality service.

8. Safety & Emergency Preparedness

• Ensure compliance with health and safety regulations, as well as Shady Acres Pet Ranch Pet Ranch's policies and procedures.
• Train staff on emergency procedures and proper pet handling technique
• Act as the point person for any facility or pet-related emergencies.

9. Essential Leadership Traits

We are seeking a candidate who not only excels in their professional skills but also embodies exceptional leadership qualities. The ideal candidate should demonstrate:

· Proven Leadership Experience : Evidence of successfully leading teams or projects, showcasing your ability to inspire, motivate, and guide others towards achieving collective goals.

· Strong Communication Skills : An adept communicator, capable of effectively articulating ideas, listening actively, and fostering an environment of open dialogue.

· Emotional Intelligence : High emotional intelligence, with the ability to understand, empathize, and connect with team members, nurturing a positive and inclusive workplace culture.

· Decision-Making Abilities : A track record of making informed, ethical, and impactful decisions, even under pressure.

· Adaptability and Vision : The capacity to adapt to changing circumstances, maintain a positive attitude in challenging situations, and align team efforts with the organization’s vision.

· Mentoring and Development Skills : A commitment to the growth and development of team members, through mentoring, coaching, and providing constructive feedback.

Requirements:

Previous experience in a supervisory role within the pet care industry or a similar field.

In-depth knowledge of pet care best practices, including health, nutrition, and behavior.

Strong leadership and interpersonal skills to effectively manage a team.

Excellent organizational and multitasking abilities.

Customer-oriented mindset with a commitment to providing exceptional service.

Ability to handle and resolve customer concerns and complaints professionally.

Knowledge of administrative tasks and proficiency in relevant software applications.

Flexibility to work evenings, weekends, and holidays as required.

This job description outlines the general responsibilities and requirements for the G eneral Manager position at Shady Acres Pet Ranch Pet Ranch. Duties may vary based on the specific needs of the facility and may require additional tasks not listed above.

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Additional Pay: Tips and Performance Bonuses

Expected hours: 32 – 40 per week

Perks:

• Free and Discounted Services
• Free Drinks and Snacks
• Free Lunches Every Friday
• Employer Paid Pet Care Certifications

Benefits:

• Paid Time Off
• Performance Bonuses
• Health, Dental, and Vision Insurance
• 401K with Company Matching

Day range:

• Holidays
• Monday to Friday
• Rotating weekends
• Weekends as needed

Shift:

• 8 hour shift
• Day and Afternoon shift