Technical Specialist - ADP Workforce Now

Overview

Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world’s leading financial centers – New York, London, San Francisco, Los Angeles, Chicago and Boston. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly) provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations and professional standards. Baker Tilly US, LLP is a licensed independent CPA firm that provides attest services to its clients. Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services to their clients. Baker Tilly Advisory Group, LP and its subsidiary entities are not licensed CPA firms.

Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Visit bakertilly.com or join the conversation on LinkedIn, Facebook and Instagram. Please discuss the work location status with your Baker Tilly talent acquisition professional to understand the requirements for an opportunity you are exploring.

Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law.

Any unsolicited resumes submitted through our website or to Baker Tilly Advisory Group, LP, employee e-mail accounts are considered property of Baker Tilly Advisory Group, LP, and are not subject to payment of agency fees. In order to be an authorized recruitment agency ("search firm") for Baker Tilly Advisory Group, LP, there must be a formal written agreement in place and the agency must be invited, by Baker Tilly's Talent Attraction team, to submit candidates for review via our applicant tracking system.

Job Description

While this position is mostly remote, team members must be within 50 miles of a Baker Tilly office in Texas (Dallas, Houston, Austin, Waco, Pearland), Wisconsin (Madison, Milwaukee, Appleton, Janesville, Eau Claire) or Pennsylvania (Philadelphia, Pittsburgh, Clarks Summit, Lancaster, Allentown, Pittston, State College, Williamsport, New Castle).

Job Summary

The Technical Specialist – ADP Workforce Now (WFN) serves as the primary escalation point for complex WFN technical issues across consulting projects and ongoing outsourced payroll clients. This role provides advanced system configuration expertise, partners closely with ADP, and supports internal teams and clients in resolving payroll and system-related challenges.

Key Responsibilities

• Serve as the technical subject matter expert (SME) for ADP Workforce Now across consulting projects and recurring outsourced payroll clients.
• Act as the primary escalation point for complex WFN technical and payroll issues.
• Troubleshoot and resolve advanced system configuration and payroll challenges, coordinating with ADP as needed.
• Advise internal teams and clients on system capabilities, configurations, and module interdependencies.
• Support payroll-related projects and contribute to documentation, best practices, and continuous process improvements.

Required Qualifications

• Bachelor’s degree in business, finance, accounting, statistics, or a related field, or equivalent relevant experience.
• 5–7 years of payroll and technical experience with ADP Workforce Now.
• Advanced expertise with the WFN Payroll module, including ADP AutoPay/CCI and complex payroll configurations (e.g., special calculations, special compensation, cafeteria plans, FLSA overtime).
• Strong understanding of WFN module interdependencies, including Onboarding, Recruiting, Benefits, Compensation, Performance, and Reporting.
• Experience supporting vendor integrations, including insurance and retirement carriers, and API connections.
• Proven ability to troubleshoot and resolve complex payroll and system configuration issues.

Preferred Qualifications

• ADP Workforce Now certification.
• Payroll certification (CPP or FPC).
• Prior consulting experience.

Core Competencies

• Demonstrates high initiative and is self-governing, with the ability to prioritize and organize work based on urgency and importance.
• Exhibits high attention to detail and a strong inclination toward accuracy; proactively identifies errors, corrects them independently, and implements solutions to prevent recurrence.
• Demonstrates exceptional verbal and written communication skills and communicates regularly with clients and internal stakeholders.
• Operates as a team player with strong collaboration skills and builds effective working relationships with clients, vendors, and internal staff.