Service Manager

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Körber Supply Chain LLC is looking for a Service Manager who will oversee all post-installation service activities and customer service operations for our postal automation systems across North America. This role is critical to ensuring high system up time, customer satisfaction, and long-term service contract performance. The Service Manager will lead a team of field service engineers and technicians, manage service contracts, coordinate with internal departments, and drive continuous improvement across all service operations.

Your role in our team

• You will manage and mentor a team of service technicians and field engineers supporting postal automation equipment.
• You will provide training, development, and performance feedback to the service team.
• You will assign resources to ensure timely responses and resolutions to customer service needs.
• You will oversee daily service operations, including preventive maintenance, troubleshooting, and emergency repairs.
• You will ensure adherence to SLAs and contractual service commitments.
• You will maintain detailed documentation of service visits, incidents, and corrective actions.
• You will act as the escalation point for complex or critical customer service issues, ensuring customer satisfaction.
• You will build and maintain strong relationships with key customer stakeholders.
• You will collaborate with project managers and installation teams to ensure a smooth transition from project completion to the service phase.
• You will support commissioning and early operational phases as needed.
• You will track service metrics (e.g., uptime, response time, resolution rate), analyze trends, and implement continuous improvement initiatives.
• You will prepare and present regular service reports to the leadership team and customers.
• You will promote and enforce compliance with company safety procedures, customer site protocols, and applicable regulatory standards (e.g., OSHA).

Your profile

• You have a bachelor’s degree in Engineering, Technical Management, or a related field (or equivalent experience).
• You have experience working with large-scale integrators and postal or e-commerce distribution systems.
• You have knowledge of SCADA, PLC systems, and industrial controls.
• You have proficiency in service management platforms such as Salesforce, ServiceMax, or SAP.
• You have a Six Sigma or Lean certification (preferred).
• You have excellent verbal and written communication skills, with the ability to influence both internal and external stakeholders.
• You have proven experience managing service teams across multiple sites or regions.
• You have a strong understanding of postal automation systems, material handling equipment, or related technologies.
• You have the ability to travel up to 50% based on customer and project needs.
• You have a minimum of 5 years of experience in field service management or maintenance of automation or industrial systems.

Eligible applicants must be currently authorized to work in the United States on a full-time basis. The employer will not sponsor applicants for work visas for this position.

Your working environment at Körber

Körber is pioneering cutting-edge sorting technology and solutions that shape the future of mail and parcel automation across Europe, North America and Asia. Set new industry standards and champion customer-centric services and solutions with our dynamic parcel logistics team based in Irving, Texas, USA.

This full-time, exempt role offers a hybrid work setting.

Your benefits

• You will enjoy a flexible work environment that supports your work-life balance; we offer paid time off for parental leave and 22+ days off for personal time and holidays
• You will have access to medical, dental, and vision insurance plans with FSA or HSA options, and a 401(k) plan with a company match up to six percent
• You are provided with several company-paid benefits, including vision insurance, short and long-term disability and basic life insurance plans, and educational and employee assistance programs

Can you see yourself in this profile? Then Körber is the right place for you. We look forward to getting to know you!

Equal opportunity employer

We are an Equal Opportunity Employer and are committed to ensuring equal employment opportunity to all applicants. All hires to our team are based on qualifications, merit, and business needs. It is our policy to give equal employment opportunities to all qualified persons without regard to legally protected characteristics, or any other consideration made unlawful by applicable federal, state/provincial, and/or local law.

Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience, please contact us via [email protected]. We work with selected partners and therefore ask recruitment consultancies to refrain from contacting us by mail or telephone.

Disclaimer: The duties listed above are intended only as representation of the essential functions of this position. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change at the sole discretion of the employer. Nothing in this document alters an employee’s at-will employment status. Please note that the salary information is a general guideline only. Individual compensation will be determined by various factors such as scope and responsibilities of the position, experience, education, skills, location, and market and business considerations. Applications must be submitted via our career site.

Applicants must be legally authorized to work for ANY employer in the U.S., this position is not eligible for Visa Sponsorship.

Apply now and join our team!

Ready for your next step? Click on ‘ Apply now ’ to get started right away! As long as the position is advertised, you can apply at any time.

We value diversity and therefore welcome all applicants - regardless of gender, nationality, ethnic or social origin, religion/belief, disability, age, sexual orientation and identity, and any other protected status.

If you have any questions or technical problems, please send us an e-mail to [email protected] . Raven Pinckney is the responsible person for this job advertisement. We work with permanent partners and therefore ask recruitment consultants to refrain from contacting us by e-mail or telephone.

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