RN Transfer Center Coordinator Midshift

LOCATION: Baylor Scott & White Health, Dallas, Texas

SPECIALTY/DEPARTMENT: Transfer Center

SHIFT/SCHEDULE: Mid-shift, 1:00 p.m.-1:00 a.m., three 12-hours shifts, including weekends and holidays

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values are:

• We serve faithfully by doing what's right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

Job Summary

As a Transfer Coordinator RN, you help patients move within Baylor Scott & White Health System. Your main job is to make it easier for doctors and patients to access our facilities and providers through the Transfer Center. You will focus on providing excellent customer service and interaction, leading to higher customer satisfaction.

Essential Functions of the Role

• You will ensure smooth patient transfers by working closely with physicians, nurses, and other departments while following laws. Plans will promote good outcomes and efficient hospital stays.
• You will provide excellent customer service within and outside the organization, striving to be helpful and responsive.
• You'll follow protocols to gather information accurately and on time from other institutions and physicians.
• You'll enhance services provided to all facilities within our System with this information and our resources.
• You will strive to ensure that all documentation is clear, concise and meets standards by using appropriate forms.
• Your role includes managing customer relationships by driving satisfaction among referring physicians and expanding BSWH market share. This involves follow-up calls, clear communication, and prompt issue resolution. You will oversee and assist the Transfer Center Room Control Coordinator.

Key Success Factors

• You should have broad knowledge and understanding of nursing and patient care standards and procedures.
• Know laws, regulations, standards from certifying agencies and accreditation bodies.
• Understand hospital and department policies for your assignment.
• Understanding medical terms, health methods, risk reduction, and disease management is crucial. Know common medications, dosages, effects, and side effects.
• Good communication skills are important.
• Critical thinking and problem-solving skills are essential.
• Microsoft Office, email, and managing schedules and payroll.

Belonging Statement

We believe that all people should feel welcomed, valued and supported.

Qualifications

• Associate's degree in a relevant field is required.
• A minimum of (3) three years of work experience.
• Possessing a valid and current registered nurse (RN) license is mandatory.