Service Technician III

Position: Service Technician III

JOB TITLE: Service Technician III

REPORTS TO: Community Manager

DIRECT REPORTS: No

Who We Are

BH is a people-first multifamily owner and operator that grew from a small startup into one of the nation's largest commercial real estate companies. Founded in 1993, BH is celebrated for its simple commitment to doing business the right way and investing in its team. Today, BH manages over 100,000 units, employs over 2,800 people, owns its processes in-house, and is praised by Fortune Magazine as the “Best Workplace for Women,” “Best Workplace for Millennials,” and “Best Workplaces for Diversity.” Powered by innovation and a can-do attitude, BH improves daily, striving to construct a smarter way to live, invest, manage, and grow.

BH is passionate about setting the standard in the multifamily industry. We are a welcoming band of go-getters who think big, sweat the details, and take our work (but never ourselves) too seriously. We set our sights high, own our mistakes, and turn lemons into lemonade. We are incredibly proud of where we’ve come from and are ready to tackle what’s next. Come join us!

Role Overview

As the Service Technician III, you’ll have a big mission. If you choose to accept it, your mission will be to assist with the oversight of the physical assets, general maintenance repairs, apartment make-readies, and preventive maintenance and construction or rehabilitation projects for the property. Responsible for assisting in maintaining adequate inventory of supplies for repairs. Exhibits strong commitment to the service needs of the internal and external customer. Represents the company in a professional and courteous manner. As you can likely tell, 'how' things are done matters just as much as ‘what’ was done here at BH!

Key Responsibilities

• Uses industry-specific technology to establish priorities and responds to service requests and assists in monitoring the completion of service requests within company standards.
• Completes maintenance requests, replacements, and upkeep within company standards including exterior grounds and common areas of the property, performing HVAC repair, appliance repair, and assisting with make readies as needed.
• Assists with the identification and correction of hazardous community conditions and liabilities and reports hazards to the Community Manager and Service Manager.
• Assist in ensuring that established preventive maintenance programs are implemented, followed and documented per BH program guidelines.
• Responsible for the maintenance and security of all property-issued tools.
• Post notices to vacate and other community communication, if applicable.
• Works with the office team and/or Service Manager to assist with determining weekly apartment make-ready schedules. Ensures all repairs/replacements/cleaning is completed as necessary for apartments to be move-in ready. Assists with determining supply and equipment needs.
• Oversees maintenance operations and staff in the absence of the Service Manager.
• Shares on-call responsibilities, including inclement weather conditions, with the maintenance team. Responds to resident requests per company standards.
• Understands and complies with Occupational Safety & Health Administration (OSHA) and all other safety requirements. Knowledge of federal, state, and local code and internal policies, initiatives and systems regarding maintenance.
• Other duties as assigned.

You Have

• Minimum of three years of progressive maintenance and safety experience.
• Intermediate computer skills, including industry-specific technology required to perform job functions.
• Regularly performs manual, task-oriented work under minimal supervision and prioritizes tasks.
• High School diploma is a plus.
• Required Certifications: Must possess upon selection or obtain within established timeframe: EPA Core, Type I-Appliances, Type II-HVAC certification.
• Required to provide own (industry-specific) hand tools.

Physical Requirements/Environment: The physical requirements described here represent those that an employee must meet to perform the essential functions of this job successfully.

• Lifting up to 50 pounds.
• Full range of motion with upper and lower body. Continual movement including, but not limited to: standing, walking, bending, stooping, crawling, and climbing stairs.
• Ability to work with both hands for frequent grasping and manipulation.
• Push or pull items and reaching overhead.
• Operation of a motor vehicle onsite, if applicable.
• Exposure to all weather conditions.

Seniority Level: Experienced

Industry: Property Management

Employment Type: Full-Time

Location: Onsite

Work Schedule: Monday-Friday (work schedule may vary). Some overtime may be required and ability to work extended hours including “on-call” and/or participate in a rotating “on-call” schedule as needed to meet business needs.

At BH/B.HOM, we believe our strength lies in our people. We are proud to be an Equal Employment Opportunity Employer, committed to fostering a workplace where everyone feels included, valued, and heard. Our posted compensation reflects the value of talent across multiple U.S. markets and is based on job-related knowledge, skills, and experience.

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