Healthcare Account Representative (Amarillo)
- Collaborate with account Value-Based Care Analyst (VBC Analyst) and Pod Leader as the account performance team to understand key performance opportunities and drivers specific to assigned customer accounts
- Maintain a strong working knowledge of business levers , including ongoing assessment of practice workflows and enhancement opportunities
- Create account Performance Plan for assigned accounts on a recurring basis, including practice engagement cadence, performance focus, strategies and tactics for upcoming performance period . Present account Performance Plan to leadership for approval on a recurring basis. Execute Plan with accountability for results
- Monitor practice performance relative to Performance Plan and prepare for practice engagement /meetings to translate action items to drive performance . Spot opportunities, translate them to account stakeholders and drive performance
- Define action-oriented agendas for account pod meetings, operations meetings, site meetings and Pod Leader preparation meetings as a part of the Performance Plan Translate individual provider-level performance activities to customers
- Maintain high-fidelity practice profile and track all customer interactions and daily tasks in company Customer Resource Management (CRM) system
- Interface with internal and partner stakeholders as resources/for expertise to deliver a cohesive performance message to assigned customers
- Build and maintain productive and performance-oriented relationships with customers and key internal & partner stakeholders
- Meet in person with assigned account stakeholders as required ; attend other in-person meetings as required as directed by leadership
- Distribute & communicate activities and tools for driving performance in partnership with VBC Analyst
- Provide excellent customer services skills, including consistently displaying awareness and sensitivity to the needs of internal and/or external clients. Proactively ensuring that these needs are met or exceeded
- 5+ years of experience in healthcare services
- Excellent written and verbal communication skills
- Advanced understanding of the value-based care business
- Ability to accommodate the needs of high potential, low performance customer accounts
- Approaches problems with outside of the box thinking for solutions
- Intermediate experience with conveying information through visuals such as charts, graphs, tables, etc.
- Take personal responsibility for personal growth, including acquiring new skills, knowledge and information
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