Fulfillment Supervisor

SUMMARY:

The Fulfillment Supervisor will oversee the process of fulfilling customer orders ensuring accuracy and efficiency. Manage and train team to handle day-to-day operations meeting or exceeding company goals. Carry out supervisory responsibilities in accordance with company's policies, Quality directives, and applicable laws.

RESPONSIBILITIES:

· Manage day-to-day operations of the order fulfilment team. Distribute and monitor workload ensuring orders are picked and packed with accuracy.

· Reduce costs by streamlining existent or implementing new procedures.

· Lead, direct, and develop staff to ensure resources are used effectively ensuring work schedules and targets are met.

· Collaborate and coordinate with other departments to ensure that project goals and company expectations are met.

· Analyze bottlenecks or problems and implement counter active measures.

· Actively involved in data capturing and audit programs, physical inventory, cycle counting, delivery and non-conformance material flow process.

· Investigate and determine root cause of inventory shortages/overages and make adjustments accordingly.

· Maintain forklift and pallet jack certification for self and team.

· Adhere to all Company Policies and Standard Operating Procedures (SOPs).

· Follow all required work safety practices.

· Maintain a clean, sanitary, and safe work environment.

· Perform other duties as assigned.

SUPERVISOR RESPONSIBILITIES:

· Held accountable for accurate, efficient, and proper execution of the fulfillment process.

· Supervise, develop, provide feedback, and coach employees.

· Responsible for employee retention, disciplinary action, and performance management.

· Ensure team members have the necessary training and tools needed to execute their job functions quickly and reliably.

· Inspire and motivate employees to complete tasks correctly and on time.

· Adhere to and enforce all required work safe practices.

SKILLS AND ABILITIES:

· Effective verbal and written communication skills.

· Excellent analytical and problem-solving skills.

· Skill in organization, prioritization, and attention to detail.

· Possess time management skills with the ability to multitask.

· Be collaborative and work well in a team-oriented environment.

· Highly adaptable to changing requirements in a challenging environment.

· Proficient in Microsoft Office Suite and computer-based applications.

· Ability to operate a pallet jack and forklift.

EDUCATION AND EXPERIENCE:

· High School Diploma or equivalent required.

· Previous experience in a fulfillment role required.

· Two (2) years' experience in a supervisory role highly desirable.

· Experience with Warehouse Management System (WMS) software.

PHYSICAL DEMANDS:

· Constantly (up to 10 hours) stand, walk, and use hands/fingers throughout the shift.

· Constantly (up to 10 hours) lift/carry up to 55 pounds.

· Constantly (up to 10 hours) push/pull up to 100 pounds with assistance.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

People with a criminal record are encouraged to apply

Experience:

• Supervisory Role: 2 years (Required)

Ability to Commute:

• McKinney, TX 75069 (Required)

Ability to Relocate:

• McKinney, TX 75069: Relocate before starting work (Preferred)

Work Location: In person