Jr. Analyst - Broadband adoption

The primary purpose of the project is to implement the team's recommendations from the assessment that was recently conducted by DXC for the Telecom Service provider. The final recommendations focused on transforming the team's processes while standing up the Unified Development & DevOps Eco-system which focuses on an:

1. Integrated Governance Model - Lead a team of professional to institutionalize a Program Governance Model for managing software development life cycle (SDLC) process within the Atlassian Jira software applications
2. Delivery Framework - Oversee the installation and configuration of GitHub with standardized pipelines using Azure Storage which focuses on uploads to automated artifact management
3. Repository Standardization - Provide oversight in the adoption of code repositories as governed delivery assets which enable rapid change while ensuring visibility and traceability
4. Release Process - Work collaboratively to standardize the process which focuses on moving from a "code complete" to "release ready" model which removes ambiguity in the decision-making process
5. Oversee the Launch Unified Development & DevOps Eco-System - Provide leadership on the deployment of an enterprise solution for Software and Hardware requirements leveraging agile best practices, while improving quality through the usage of CI/CD & AI / GEN-AI tools.

As the customer prepares to move from a 100% outsourced SDLC model to an in-house SDLC model, the work product and processes will require this candidate to run parallel workstreams while building out simpler processes with automation to reduce time to market, reduce costs and drive efficiency improvements without sacrificing device quality.

Responsibilities

Assist in creating adoption / training materials for the customer's software development life-cycle process.

Help maintain Jira boards, filters, and dashboards for development and QA tracking.

Perform basic front-end testing under the guidance of senior QA engineers (as needed).

Assist in reproducing and documenting processes related to project intake and change requests ensure transparency and traceability throughout the project lifecycle

Update Jira tickets to reflect accurate status, priorities, and sprint progress as required

Support PI Planning working sessions as required which would include working within a team to groom backlogs, and preparing, organizing, and linking related Jira issues.

Help with release tracking, linking Jira issues to builds, and verifying completion of workflow transitions.

Participate in sprint ceremonies (daily stand-ups, sprint reviews, retrospectives) to stay aligned with team priorities.

Document Jira workflow updates, training notes, and team process changes for internal reference as required

Skills

Must have

Excellent oral and written communications skills and experience interacting with both business and technical resources at all levels including the executive level

Creative approach to problem-solving with the ability to focus on details while maintaining the "big picture" view

Basic understanding of product life cycle and project management fundamentals (coursework, bootcamp, or internship experience).

Detailed oriented with amazing communication skills both verbally and in writing

Familiarity with Atlassian Jira for issue tracking and workflow navigation.

Strong organizational skills for managing tasks across Microsoft Office software application, Jira and AI tools (i.e. CoPilot)

Ability to clearly document steps, while defining expected results for testing teams within Jira tickets.

Basic knowledge of Agile/Scrum methodology.

Nice to have

Excellent oral and written communications skills and experience interacting with both business and technical resources at all levels including the executive level

Creative approach to problem-solving with the ability to focus on details while maintaining the "big picture" view

Basic understanding of product life cycle and project management fundamentals (coursework, bootcamp, or internship experience).

Detailed oriented with amazing communication skills both verbally and in writing

Familiarity with Atlassian Jira for issue tracking and workflow navigation.

Strong organizational skills for managing tasks across Microsoft Office software application, Jira and AI tools (i.e. CoPilot)

Ability to clearly document steps, while defining expected results for testing teams within Jira tickets.

Basic knowledge of Agile/Scrum methodology.

Other

Languages

English: C2 Proficient

Seniority

Junior