Applications Support Specialist (Buda)

Dynamic Systems Inc. (DSI) is seeking a detail-oriented, proactive, and collaborative Applications Support Specialist to join our Enterprise Applications team. This on-site role plays a critical part in supporting key operational applications—including SmartBarrel, QuoteToMe, and Field Materials—ensuring optimal system performance, high-quality user support, and continuous improvement across DSI’s digital ecosystem. The ideal candidate brings strong technical troubleshooting skills, a customer-service mindset, and the ability to partner effectively with both field and office teams to drive system adoption, accuracy, and efficiency.

KEY RESPONSIBILITIES

Platform Ownership & Administration

Serve as the designated platform owner for SmartBarrel, QuoteToMe, and Field Materials, leading their ongoing management and optimization.

- Oversee system configuration, user setup, access controls, and workflow management.

- Manage vendor relationships, support cases, and enhancement requests.

- Ensure uptime, data integrity, and reliable performance.

- Monitor system releases and communicate impacts.

Application Support & Issue Resolution

- Provide daily support including troubleshooting and root-cause analysis.

- Coordinate with vendors and IT for advanced issues.

- Identify recurring problems and implement sustainable solutions.

DSI-RELEVANT APPLICATIONS & RESPONSIBILITIES

SMARTBARREL

SmartBarrel supports jobsite labor tracking, identity verification, and compliance by capturing accurate timekeeping and workforce data.

Responsibilities:

- Manage worker profiles, permissions, and jobsite configuration.

- Troubleshoot timekeeping sync and identity verification issues.

- Support integrations with Vista or other backend systems.

- Train field supervisors on proper workflows and best practices.

QUOTETOM E

QuoteToMe digitizes procurement operations, RFQs, and purchasing workflows, improving accuracy and visibility across purchasing activities.

Responsibilities:

- Configure approval workflows, users, and vendor access.

- Troubleshoot RFQ/PO workflow issues and vendor-related challenges.

- Assist procurement with reporting and analytics.

- Validate integrations with financial systems like Vista.

FIELD MATERIALS

Field Materials coordinates materials ordering, delivery confirmation, and job cost tracking across active projects.

Responsibilities:

- Maintain supplier catalogs, cost codes, and workflow rules.

- Resolve mobile/web application issues impacting material requests.

- Verify accuracy of deliveries, receipts, and cost coding.

- Train field teams on proper request and documentation workflows.

VISTA (VIEWPOINT VISTA)

Vista is DSI’s ERP platform supporting financials, payroll, job costing, procurement, HR, and accounting workflows.

Role interaction:

- Verify data passed from SmartBarrel, QuoteToMe, and Field Materials.

- Troubleshoot integration inconsistencies or posting errors.

- Assist with upgrades, workflow changes, and system testing.

- Coordinate with accounting and HR teams on process improvements.

DYNAMICS 365 SALES

Dynamics 365 Sales supports DSI’s CRM, sales pipeline tracking, and opportunity management workflows.

Role interaction:

- Troubleshoot dashboards, workflow automation, permissions, and record access.

- Support Power Automate flows tied to CRM processes.

- Assist sales users with reporting, views, dashboards, and process updates.

INTERNAL CUSTOM APPLICATIONS

This includes DSI’s background check system, truck log, separation workflows, PTO calendars, and similar internal workflow applications.

Role interaction:

- Support workflow logic, user permissions, and troubleshooting.

- Enhance tools using Power Apps and Power Automate.

- Maintain documentation and training materials.

- Coordinate updates with HR, Operations, and leadership stakeholders.

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