IT Help Desk

We are seeking an IT Help Desk Administrator / IT Support Specialist to provide Level 1 technical support and help maintain reliable IT operations across the organization. This role supports hardware, software, telecommunications, and business systems while contributing to incident resolution, asset management, disaster recovery readiness, and continuous service improvements.

Key Responsibilities:

Provide Level 1 technical support for internal and external IT requests and escalate issues as needed.
Configure, maintain, and troubleshoot desktops, laptops, peripherals, printers, mobile devices, email platforms, and remote access tools.
Manage incidents and service requests while meeting established SLA requirements.
Maintain technical documentation, knowledge base articles, SOPs, and IT asset records.
Support IT security initiatives, user access management, backup processes, and disaster recovery activities.
Deliver end-user training and communicate system updates, outages, and technology changes.
Collaborate with internal teams to resolve technical and communication-related issues.

Equal Opportunity Employer / Disabled / Protected Veterans

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For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

Qualifications:

Bachelor’s degree in Computer Science, Information Technology, or related field; equivalent experience considered.
Minimum of 3 years of experience in IT infrastructure administration, help desk, or technical support roles.
Experience with help desk platforms such as ServiceNow, Jira, ServiceDesk, or similar tools.
Knowledge of Microsoft 365, remote support tools, mobile device management (MDM), VoIP systems, printer environments, monitoring tools, and backup solutions.
Certifications such as Microsoft Azure Administrator Associate, CompTIA A+, Network+, or ITIL are preferred.