Hospital Revenue Cycle Management - Strategic Director of Client Success

As the Strategic Director of Client Success , you will play a critical role in driving the success of our clients within the revenue cycle management sector. You will drive and inspire a large, dynamic team, fostering a culture of excellence, innovation, and continuous improvement.

To be considered for this role, revenue cycle experience in a hospital setting is required. Additionally, familiarity with Epic, Cerner, and Altera is preferred.

You will leverage your expertise to build exceptional cross-functional relationships, manage large-scale client success initiatives, and deploy strategic plans that deliver measurable outcomes. Your ability to evaluate data, drive performance, and spearhead transformative initiatives will be pivotal to the organization’s continued growth and success.

Ability to travel 20% - 30% is required.

What We Are Looking For:

We are seeking a seasoned manager with exceptional strategic planning skills and the ability to inspire teams to reach new heights. You will have a proven track record in healthcare revenue cycle management, experience in managing mid-size to large health system (including hospital) client success initiatives, and a deep knowledge of consultative sales strategies. You should be adept at building effective cross-functional relationships, leading transformations, and utilizing data-driven insights to drive continuous improvement.

What Their Impact Will Be:

• Guide and motivate a high-performing client success team to achieve company goals.
• Develop and execute innovative strategies that drive client satisfaction, retention, and growth.
• Oversee and enhance client relationships, ensuring a seamless and impactful client experience.
• Drive significant consultative sales efforts, renewals, and strategic upsell opportunities.
• Utilize advanced data analysis to monitor performance, identify trends, and make strategic recommendations.
• Partner cross-functionally to influence and shape the company’s overall client success strategy.
• Provide thought leadership and direction for the creation of educational marketing content.

Preferred Qualifications:

• Bachelor’s degree in Healthcare Administration, Business, or a related field; MBA or MHA preferred.
• At least one professional certification such as CRCR, EHRC, CHFP, CMPE, etc.
• 15+ years of experience in client success or account management in revenue cycle management, with significant experience in a senior leadership role.
• Extensive experience in developing and executing client success strategies that drive company-wide impact.
• Demonstrated ability to manage and grow a high-performing client success organization.
• Proven success in driving significant consultative sales efforts and upsell opportunities.
• Extensive experience in leading and helping consultative sales efforts and strategic upsells.

What We Offer:

• Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment.
• Employee stock ownership and RRSP/401k matching programs.
• Lifestyle rewards.
• Paid time off
• Remote work opportunities and more!

About Harris Computer:

Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia. Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams! Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers. We offer a comprehensive benefit package as well as other additional “Perks”!

• We empower our employees to make a difference
• We have an award-winning culture
• We offer opportunity to learn
• We are financially strong and we are owned by the largest software company in Canada (CSI)
• We have fun!

Follow us on social media to learn more about our company values, culture and initiatives!

• Instagram: ⁠@weareharris
• LinkedIn: ⁠Harris Computer