Operational Key Account Manager, GCM

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Company Overview

DSV is a global transport and logistics company that started in 1976 by ten independent hauliers. It now operates in more than 80 countries and provides transportation, storage, packaging, and clearance services.

Location

USA – Virtual – Texas

Division & Job Details

Division: Group

Job posting title: Operational Key Account Manager, GCM – 115627

Time type: Full Time

Position Summary

• The OKAM provides critical support to the Regional and Local Customer, Data Center, and Internal Operations Team.
• Acts as liaison between GCM, the customer, and the wider regional operations support organization.
• Shapes strategic direction and delivers operational standards through senior leader partnership and continuous improvement support.
• Builds bench strength by leading, developing, and challenging operations teams to raise performance levels.

Essential Duties and Responsibilities

• Form strategic partnerships with regional and in‑country leadership teams to ensure GCM program activities are understood, adopted, and upheld.
• Collaborate with GCM Business Management, Customer Enablement, and Center of Excellence teams to align overall strategy and growth.
• Act as primary regional point of contact for operational customer requests and provide visibility to GCM on operations performance within the region.
• Build and sustain long‑term customer relationships, supporting local, regional, and global sales initiatives.
• Generate and deliver weekly, monthly, and quarterly reports on operational KPIs, tracking and analyzing performance across locations.
• Act as senior operational expert ensuring local operation adoption of global processes, tools, and systems.
• Act as primary operations support for the implementation of new projects, regional initiatives, and process standardization efforts.
• Collaborate closely with cross‑functional teams to deliver effective solutions and improvements across warehouse logistics operations.
• Partner with regional customer and DSV operations on continuous improvement, innovation, and best practice sharing.
• Support change management programs linked to the strategic scope that supports customer strategy.
• Build, maintain and manage relationships across all levels of the organization and act as the primary GCM operational interface at global level.
• Facilitate outputs of the global strategic planning process (roadmap) and associated projects, tracking and ensuring strategic initiatives are managed, delivered, and measured to meet customer goals.
• Drive performance across all sites globally through continuous auditing, key metric monitoring, and escalation of risks/issues.

Education & Experience

• 10+ years of experience in strategy, tactics, development, and facilitation; international management experience preferred.
• Business degree required; Master’s degree preferred.
• Operations management background; third‑party logistics experience preferred but not required.

Computer Skills

• Strong knowledge of Microsoft Office with an emphasis on written guidance (Word), quantitative analysis (Excel), and presentations (PowerPoint).

Language Skills

• Fluent in English; additional language skills highly beneficial.

Mathematical Skills

• Good mathematical skills.

Other Skills

• Demonstratable E2E experience across sales, strategy, consulting, and supply chain.
• Enjoy collaborating with operations teams and client representatives to troubleshoot and solve existing problems.
• Excellent verbal, written and visual/presentation communication skills.
• Proven interpersonal and leadership skills to develop strong working relationships at all levels and geographies.
• Strong communication and interpersonal skills with ability to influence, motivate and inspire others.
• Ability to question and challenge existing ways of thinking; proactive toward change.
• Entrepreneurial‑minded self‑starter capable of working under pressure in a fast‑paced, dynamic environment.
• Ability to work independently and be proactive.
• Demonstrated ability to think strategically and tactically to drive cross‑functional initiatives.
• Demonstrated mediation, problem‑solving, and quantitative analysis skills for complex strategic analyses.
• Excellent organizational skills, ability to multitask and prioritize on an ongoing basis; program management mindset and results orientation.
• Proven track record for meeting or exceeding goals.

Core Competencies

Leader of Others

• Accountability
• Business Acumen
• Communication / Building Partnership
• Developing Oneself
• Developing Others
• Drive for Results
• Embracing Change
• Problem Solving
• Empowerment
• Leadership Excellence
• Leading Change

Independent Contributor

• Accountability
• Communication / Building Partnership
• Customer Orientation
• Developing Oneself
• Drive for Results
• Embracing Change
• Problem Solving
• Professional Competencies

Physical Demands

• Occasionally: hand & finger manipulation, sitting, handling product or packaging materials.
• Frequently: bending.
• Constantly: walking and standing.
• Ability to lift/carry and push/pull 21‑50 pounds.
• Reach above shoulder, reach outward, squat, or kneel.
• Must be able to travel frequently via airplane and automobile (including internationally).

Work Environment

The work is performed primarily in an office with visits to distribution centers and operational settings as business needs require. Noise levels are usually quiet in office settings and moderate in other situations.

Compensation and Benefits

Actual compensation will be determined based on job‑related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws. Benefits information is available through the DSV Benefits Showcase.

Equal Employment Opportunity

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [email protected]. DSV reserves the right to defer or close a vacancy at any time.