ITS Operations Tech IV (Lead)

The ITS Operator Lead Worker supports the daily operations of the Traffic Management Center by leading a team of ITS Operators responsible for monitoring and managing roadway conditions using advanced traffic technologies. This position ensures timely incident detection, response coordination, and accurate traveler information dissemination to improve mobility and safety across the regional highway network.

The Lead Worker provides operational guidance, supports shift supervision, and ensures adherence to TxDOT policies and procedures within the TMC environment.

If you are ready to make a meaningful difference and help lead a team, we'd love to talk to you!

At TxDOT, we value work-life balance and are committed to providing our employees with a comprehensive range of benefits and programs, including:

• Retirement Plans

• Alternative and/or Flexible Work Schedules

• Paid Leave and Holidays

• Health Premiums paid at 100% for Full-Time Employees

• On-the-Job Training

• Tuition Assistance Program

• Holistic Wellness Program with Leave Incentives

• Career Development and Advancement Opportunities

• Family-Friendly Policies and Programs

In 2024, TxDOT was recognized as a Best Place for Working Parents, and many of our offices statewide are also designated as Texas Mother-Friendly Worksites. These recognitions reflect our dedication to supporting families and promoting a healthy work-life balance.

For a complete list of our total compensation package please visit our Total Compensation Package website

To view benefits available to all State of Texas employees visit Benefits at a Glance | ERS (texas.gov)

Plans, coordinates and schedules shift operations for an Intelligent Transportation System (ITS) managed area. Leads a group of technical employees engaged in monitoring traffic via computerized surveillance and control equipment located within an ITS control center. Disseminates information to the public through various forms of communications. Works under time critical conditions when resolving emergency traffic situations. Work requires contact with governmental and private entities. Employees at this level perform work independently on assignments; however, all unusual issues are referred to the supervisor.

• Coordinates with maintenance sections, police department, metropolitan transit, city officials etc., to discuss traffic problems and emergency response solutions.
• Makes joint decisions regarding the need for emergency response teams and the methods of adjusting and correcting system equipment.
• May serve as a lead worker and the related tasks
• Oversees and monitors operations of the ITS for managing an area-wide transportation system
• Advises the general public of traffic conditions through the use of computerized variable message signs, highway advisory radio and/or low frequency television broadcasts.
• Develops and evaluates incident response scenarios
• Disseminates traffic information through various communication devices to other governmental agencies located within the operations center and/or managed area.
• Operates all equipment located within the operations control center
• Uses two-way radios to interact with other transportation and law enforcement agencies
• Performs other job responsibilities as assigned

Education:

• High School Grad or Equivalent in general high school studies

Experience:

• 6 years of experience in traffic studies, analysis, computer ops, electronics, traffic management, telecommunication ops. (Experience can be satisfied by full time or prorated part time equivalent) Related college education or relevant technical training may be substituted for experience on a year per year basis. Substitutions for Minimum Qualifications

Licenses and Certifications:

• Valid driver’s license. This position requires driving a state vehicle.

Competencies:

• Extensive knowledge of:
  • Freeway management system concepts and operations
  • Traffic flow principles and procedures
  • Radio protocol procedures
  • Applicable ITS related computer applications and operations
  • Emergency response procedures
• Expert skill in:
  • Leading, assigning, reviewing, and monitoring the work of others
  • Coordinating and directing multiple projects
  • Analyzing and organizing business and technical data
  • Using computers, applicable programs, applications, and systems
  • Maintaining a safe and effective working relationship with others

Physical Requirements and Working Conditions:

• Sedentary work: Lift up to 10 lbs. at a time and occasionally carry files/small tools
• Standing - prolonged periods of time
• Repetitive Motion - substantial movements of the wrists, hands, and/or fingers
• Close Visual Acuity - work includes data/figures; view a computer screen; extensive reading

Conditions of Employment:

Please read the Standard Conditions of Employment (TxDOT) for all positions.

• To be selected for and continue employment in this position, the selected incumbent must maintain the security or integrity of the agency’s critical infrastructure and will be subject to regular assessments of criminal history and/or reviewed for connections to foreign adversaries.

TxDOT is committed to hiring veterans. To assist in determining whether your military experience may pertain to the minimum requirements for this position, Military Occupational Specialty (MOS) codes from each branch of the U.S. Armed Forces have been assigned to each state classification code/title where applicable. The MOS codes are grouped by occupational category.

Click on the appropriate occupational category to view the MOS codes.

The Texas Department of Transportation is an Equal Opportunity Employer.

If requested, reasonable accommodations will be made for persons with disabilities for any part of the employment process in accordance with the Americans with Disabilities Action of 1990.

Additional Applicant Information