Remote Team Manager (Operations & QA)

## About the Role

We are a growing U.S.-based medical practice looking for a strong, hands-on Remote Team Manager to lead and organize our remote team. This is a high-accountability role for someone who takes ownership, drives daily execution, and holds a team to a high standard. If you're a natural organizer who follows through relentlessly and can keep a distributed team on track, we want to hear from you.

## What You'll Do

* Organize and coordinate the remote team — assign tasks, set priorities, and make sure work gets done on time.
* Run daily follow-ups and check-ins to track progress, remove blockers, and keep everyone accountable.
* Monitor quality by randomly reviewing and listening to recorded phone calls, giving feedback and coaching where needed.
* Track team performance and productivity, and report results and issues to leadership.
* Build and maintain simple processes, schedules, and standards that keep the team running smoothly.
* Handle escalations and step in quickly when something needs attention.
* Jump on patient calls as needed to cover volume, support the team, and keep service running smoothly.

## What We're Looking For

* Proven experience managing a remote team (2+ years preferred).
* **Prior medical receptionist experience is required**, along with hands-on experience handling calls in a medical office.
* Willing and able to jump on patient calls as needed.
* Strong leadership, organization, and follow-through — you don't let things slip.
* Excellent written and spoken English communication.
* Comfortable with QA and call monitoring, and giving constructive feedback.
* Experience with productivity/time-tracking tools (Hubstaff a plus) and task management software.
* Reliable high-speed internet, a quiet work environment, and availability during U.S. business hours.
* Bonus: experience in healthcare, medical billing/credentialing, or a call-center environment.

## Why Join Us

* You'll take real ownership of a remote team and have a direct impact on how well the operation runs. We value dependable people who lead by example and get results.