PBX Operator - Signia by Hilton at La Cantera Resort & Spa

Be the voice behind the experience. As a PBX Operator at Signia by Hilton at La Cantera Resort & Spa, you’ll serve as the central hub of communication—connecting guests with everything they need for a seamless and memorable stay.

In this role, you’ll manage incoming and outgoing calls with professionalism and warmth, handle guest requests efficiently, and provide accurate information about the resort and local area. Your ability to multitask, stay organized, and maintain a calm, friendly demeanor will ensure every interaction reflects our high standards of hospitality.

We’re looking for someone who is detail-oriented, tech-savvy, and passionate about delivering exceptional guest service. Previous hospitality or customer service experience is a plus, but a positive attitude and strong communication skills are what matter most.

If you thrive in a fast-paced environment and enjoy being the go-to resource for both guests and team members, this is your opportunity to make an impact at one of San Antonio’s premier luxury resorts.

What will I be doing?

As a Communications Operator, you would be responsible for answering and responding to internal and external calls in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Respond to guest inquiries and requests and resolve issues via telephone in a timely, friendly and efficient manner
• Provide information and demonstrate knowledge of all hotel facilities and services
• Respond to emergencies and document and relay comprehensive, accurate information to proper parties in emergency situations
• Accept and deliver all messages promptly and accurately, utilizing proper grammar and spelling
• Operate office equipment including, but not limited to, computers, PBX system, fax machine, e-mail, etc.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!