Senior Product Manager

IMPORTANT: Please be aware, scammers may try to impersonate Zello by reaching out regarding job opportunities. We will never ask you for bank account information, checks, or other sensitive information as part of our hiring process. All correspondence will come from the zello.com email domain. If you’re unsure, please email [email protected] with questions.

About Zello

Zello is a voice-first communication platform, powered by our industry-leading push-to-talk technology, to improve collaboration and productivity for desk-less workers. With over 175+ million users, we’re the #1 rated push-to-talk app in the world, delivering 9 billion (yes, with a B) messages a month.

At Zello, our company values are at the heart of what we do everyday. We’re proud to serve the frontline, we’re privileged to connect people in times of crisis across the globe, and we’re honored to support first responders.

And this is where you come in.

We are looking for a Senior Product Manager—a hands-on product leader who excels and is deeply motivated by identifying the right problems, independently driving multiple complex initiatives to strong user outcomes, and raising the bar for product thinking across the team. This role is for someone who personally owns and executes hard product work from 0 to launch. You are problem-first, comfortable with ambiguity, biased toward action, and able to balance clarity and speed without analysis paralysis. You thrive in close partnership with design and engineering and turn fuzzy, high-stakes problem spaces into durable user and business impact through direct ownership and follow-through.

After a successful first year, you will

• Own one or more core product areas end to end, shaping vision, strategy, and execution

• Ship several high-impact initiatives that scale across users, teams, or systems—without sacrificing quality

• Be a trusted thought partner in early, ambiguous phases of work, helping define the right bets before execution begins

• Connect near-term initiatives to a longer-term product arc, clearly articulating what each bet unlocks next

• Influence priorities beyond your immediate scope by framing tradeoffs and clarifying strategic implications

• Be recognized as a bar raiser for clarity of thinking, strategic judgment, and cross-functional execution grounded in real customer insight

What you will do

• Push hard on understanding the right problem and the underlying "why" before committing teams to execution

• Lead large, complex initiatives from early ambiguity through launch and impact measurement

• Think in systems and sequences—understanding how smaller bets fit into a bigger picture and what should come next

• Use data and customer insight to challenge assumptions and change minds, not just validate existing plans

• Conduct customer discovery and field visits to identify high-impact opportunities where we can deliver outsized value

• Partner deeply with Engineering, Data and Design to solve technical and product problems day to day

• Ship more while maintaining a high bar for quality, judgment, and long-term product health

• Help other PMs clarify problems and sharpen their thinking through coaching and collaboration

Who you are

• 7+ years of Product Management experience, ideally in B2B SaaS and enterprise environments

• Experience operating in scale-up contexts, shipping products as systems and teams grow

• Strong strategic instincts with the ability to zoom out for context and zoom in to drive execution

• Proven ability to operate autonomously on large, ambiguous, high-impact areas

• Problem-driven with clear, structured thinking and strong product judgment

• Track record of taking hard problems from start to finish while maintaining quality

• Strong communicator with engineering partners, able to reason through technical tradeoffs

• A multiplier for the product organization through influence, mentoring, and example

• Comfortable with regular travel, approximately once per month, to support customer engagement and cross functional collaboration.

Bonus points for one or more of the following

• Experience building products across Android, iOS, backend, and web

• Familiarity with hardware-adjacent integrations or complex system dependencies

• Experience with mobile-first, multi-platform, or AI-powered products

• Using AI tools or platforms to be more effective in product work

We hire for potential, passion for our mission, and a knack for solving difficult problems over checking every qualification box. We have competitive pay, equity with significant upside, and intentionally design our benefits to encourage healthy and well-balanced employees, flexible schedules and time off. We even offer a sabbatical after every five years of service so you’re able to pursue and enjoy what matters most to you. And of course, we wouldn’t be a technology company in Austin without a ping-pong table and free snacks in our break room. Join us!

Zello provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

All Zello personnel are required to comply with defined security, privacy, and compliance requirements applicable to their role along with requirements that are applicable to all Zello personnel.