Customer Service and Logistics Specialist

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Our Customer Service and Logistics Coordinator (“CSS Reps”) provide a key link between our valued customers and the third-party sales representatives who sell our products. They facilitate the process which begins with a customer order and concludes with the payment and shipment of building materials.

Job Duties

· Handle incoming calls, emails and other inquiries from customers and third-party sales representatives regarding, potential sales.

· Ensure the timely and accurate data entry of orders from customers

· Collect name, location and contact information from customers in connection with potential sales inquiries to the Sales Operations Manager

· Assist customers and third-party sales representatives with tracking of orders, payments, shipments and deliveries

· Maintain a cheerful attitude while answering all inbound calls and addressing customer or sales rep needs

· Communicate effectively with Production and Operation teams to resolve any issues with orders & deliveries.

· Answer all customer and sales rep email inquiries promptly to maintain customer and sales rep confidence and satisfaction

· Direct inquiries regarding installed systems to the appropriate technical support team member

· Communicate with customers and third-party sales representative when orders are complete and facilitate payment with both customers and the Company Finance team.

· Work independently in a collaborative environment, meet deadlines, and multi-task while maintaining quality standards

· Communicate effectively with Customer Service, Production, Operation and Sales teams to resolve any issues with orders & deliveries.

· Work in an office and production warehouse environment, creating labels or documents and applying to outbound shipments.

· Various data entry duties including but not limited to LTL invoicing, status changes, filing, shipped order tracking both computerized and hard copy files.

· Perform other duties as required or assigned.

· Collaborate with the Logistics team when the customer payment process is complete, and the product is cleared for shipments.

· Schedule & manage day-to-day shipments through multiple LTL portals and KPM spreadsheets.

Job Qualifications

· Three years of Customer Service experience in a quality related field

· Preferred 1 yeas experience in a Logistics role

· Must be able to prioritize and handle multiple tasks to meet deadlines

· Strong communication and public speaking

· Proficient in Microsoft Office programs

· Proven customer and sales support experience

· Strong phone contact handling skills and active listening

· Familiar with ERP/CRM systems and practices

· Customer orientation and ability to adapt/respond to different types of characters

· Excellent communication and presentation skills

· Ability to multitask, prioritize and manage time effectively

· High school diploma or equivalent; college degree preferred

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Benefits:

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Work Location: In person