CEMENT DISPATCHER

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Job Summary

The Cement Dispatcher schedules and dispatches cement crews, equipment, and service vehicles to appropriate job locations; schedules and tracks equipment service; and communicates with customers or managers to answer questions, solve problems, and take equipment requests.

Responsibilities

• Ensure timely movement of equipment, personnel, and materials between the cement yard and job location
• Schedule or dispatch cement crews, equipment, and service vehicles to appropriate job locations
• Use information from work orders to determine types of equipment, vehicles, materials, or personnel required at job locations
• Communicate with customers and managers to answer questions about equipment location, take equipment requests, or determine equipment service needs
• Relay received work orders, messages, or information to work crews, supervisors, and relevant personnel
• Record work orders, service requests, services performed, customer requests, location of equipment, and other necessary information into Excel call log
• Schedule equipment service and track repairs
• Maintain constant awareness of location of equipment and personnel
• Advise personnel about traffic problems, construction areas, accidents, weather conditions, or other hazards that may be encountered while traveling to job location
• Maintain compliance with Health, Safety, Environmental (HSE) policies by attending all required safety training sessions, safety meetings, and always utilize proper Personal Protective Equipment (PPE)
• Other duties assigned

• Previous dispatch experience preferred
• High School diploma or GED
• Strong verbal and written communication skills, able to accurately take in and relay relevant information
• Personable, customer service oriented, able to communicate in a friendly manner with clients or employees
• Able to give locational directions, track GPS data, and read a map
• Organized with good time management skills
• Critical thinker, able to determine priority requests
• Proficient in Microsoft Office 365 applications, specifically Excel, and able to quickly learn other work related software
• Must be available to work a rotating shift from days to night

Physical Demands

The physical demands described here represent those required for an employee to successfully perform the role's essential functions. Reasonable accommodation may be made for individuals with disabilities to perform their major responsibilities. While performing the duties of this job, the employee is regularly required to sit, stand, or walk; use hands to manipulate, handle, or feel; reach with hands and arms; stoop or bend; and talk or hear. The employee must occasionally lift and/or move up to 20 lbs.

Work Environment

The work environment characteristics described here represent environmental conditions an employee will encounter while performing the role's essential functions. The noise level in some work environments can be moderate and an employee may encounter extreme weather conditions while performing major duties. Reasonable accommodation may be provided for individuals with disabilities to perform their major responsibilities.

Disclaimer

The information provided in this indicates the general nature and level of work performed by employees within the role's classification. This is not to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications required of employees assigned to this role.