IT Support Technician

OVERVIEW OF THE COMPANY

Fox Corporation

Under the FOX banner, we produce and distribute content through some of the world’s leading and most valued brands, including: FOX News Media, FOX Sports, FOX Entertainment, FOX Television Stations and Tubi Media Group. We empower a diverse range of creators to imagine and develop culturally significant content, while building an organization that thrives on creative ideas, operational expertise and strategic thinking.

JOB DESCRIPTION

Fox 7 KTBC, the Fox O&O in Austin, TX seeks an experienced IT Support Technician. The ideal candidate will assist FOX Technology with technical support of desktop computers, servers, network, applications, and related technology used to operate the television station. Support includes specification, installation, and repair of computer systems and peripherals within established FOX Technology standards and guidelines. Activities require interaction with TV station personnel as well as with other members of the FOX Technology teams to define requirements, deliver against project, and support goals. The position provides one-on-one consultancy to end users as required. The employee in this position also assists in the maintenance and testing of network, servers, and associated equipment. The position’s responsibilities require independent analysis, effective communication, and problem-solving skills. Collaborate with Broadcast teams providing technical support and oversight of converged platforms. Work is performed with little supervision, requires initiative and good judgment. Other duties assigned as deemed appropriate and necessary. Schedules are subject to change as required by the station’s business needs. Candidates must be able to occasionally work late hours, overnight, and weekends.

A SNAPSHOT OF YOUR RESPONSIBILITIES

• Includes the installation, configuration, and ongoing usability of desktop and laptop computers, mobile devices, applications, and related technology within established FOX standards and guidelines.

• Support a user base of approximately 150 employees.

• Recommend and perform hardware and software upgrades on systems to ensure security, reliability, performance, and longevity.

• Ensure systems interconnect seamlessly with diverse systems.

• Deploy new or upgraded technologies as required.

• Maintain hardware/software inventory for all managed technologies.

• Support the station's virtual environment.

• Assist with maintaining the station's infrastructure.

  • This includes but is not limited to technical support of the station’s servers (Windows/Lunix)/computers (Windows/macOS)

  • Activities will require interaction with other members of the FOX Technology teams, Station group and vendors to diagnose and resolve unique, non-recurring problems.

  • All work performed requires initiative, good judgment and must be able to resolve issues and isolate faults methodically.

  • Assist with the creation and maintenance of technical documents used for planning and supporting local servers and networks.

  • Must be able to follow defined procedures and processes and adapt with frequent changes, and unexpected events.

  • Exhibit sound and accurate judgment, and logical reasoning along with the ability to learn quickly.

WHAT YOU WILL NEED
In depth technical familiarity on the deployment, support and effective use of standard technologies including, but not limited to:

Technical

• Bachelor's Degree or related experience is required

• Microsoft Windows and Linux server operating systems

• DHCP and DNS

• Microsoft Windows and Apple macOS operating systems, along with Microsoft Office applications (Word, Excel, Outlook, and PowerPoint)

• Network printing and multi-function devices

• Diagnostic tools for on-prem, cloud, computer and network environments

• Systems and components for servers, workstations, and laptop computers

• Knowledgeable on collaboration applications (Slack, Box, Google Workspace, Password management, and Zoom)

• Actively explore and adopt emerging technologies, including AI-driven tools, to enhance problem resolution, automate routine tasks, and continuously improve the end-user support experience.

NICE TO HAVE, BUT NOT A DEALBREAKER

• Knowledgeable in b asic IP networking and troubleshooting

• Knowledgeable in Virtualization (VMware, Nutanix, AWS Outpost), SAN Storage (HPE, NetApp, and Isilon)

• Knowledgeable in Cloud Services - Amazon EC2 Compute, S3 Storage & Workspaces

• Knowledgeable in security protocols and remediation

• Knowledgeable in broadcast systems (Avid, Grass Valley, Evertz, BitCentral, Chyron, Sony, Ross)

• Knowledgeable in Infoblox DHCP and DNS

• Knowledgeable in telephony PBX / VOIP – Cisco Call Manager

• Apple and/or HP Desktop/Laptop, HPE ProLiant and/or Dell Servers, Tablets and Smartphones, Cisco and/or Arista Switch Hardware Platforms

• Applications/Software: Veeam, Imaging Tools, OKTA, AWS workstations, CrowdStrike, ServiceNow, Tanium

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