Network Operations Center (NOC) Technician I
Job Responsibilities:
- Monitor and maintain computer networks and systems
- Ensure stability of telecommunications infrastructure
- Respond to network alerts and troubleshoot issues
- Perform regular network performance checks
- Coordinate with field technicians and engineers
- Maintain records of outages and quality control
- Execute incident response for remote/cloud operations
- Manage ServiceNow Incident, Change, and Problem Management
- Conduct remote network surveillance and event response
- Triage and resolve incidents within SLA timelines
- Collaborate with SMEs for complex troubleshooting
- Provide customer-facing support via phone, email, and portal
- Communicate with stakeholders during service-impacting events
- Manage vendor tickets effectively
Skills:
- Experience in Network Operations or Telecom
- Certifications: Network+, Cisco CCST/CCNA
- ITIL Certification
- Experience with AWS Cloud surveillance
Education/Experience:
- Strong knowledge of IP networking and protocols
- Experience with network monitoring tools
- 1+ years troubleshooting IP connectivity and hardware errors
- Proficiency in VPN, BGP, MPLS, SIP
- Ability to interpret network diagrams (e.g., Visio)
- Strong analytical and documentation skills
- Ability to perform under pressure and respond quickly
- Strong working knowledge of IP networking & interoperability standards
- 1+ years troubleshooting IP network connectivity
- 1+ years troubleshooting routers, switches, servers, endpoints
- Familiarity with VPN, BGP, MPLS, SIP
- Ability to interpret network diagrams (e.g., Visio)
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