Fire Alarm Dispatcher

Here are the job position details for your review:

Job Title: Fire Alarm Dispatcher Pay Rate: $17/HR Duration: 6.5 Months Location: Irving, TX

Shift - 2:00 PM to 10:00 PM Central time

Description :

• Provides support for monitoring and processing alarms received within the Central Monitoring Station ( CMS ).
• Receives processes and dispatches emergency calls to responsible agencies or customer contacts.
• Provide outstanding customer service by receiving calls from customers that are requiring service or information reference on their accounts.
• Acknowledges alarms received and dispatches appropriate personnel for the issue at hand.
• After dispatch, logs call into the system activity report.
• Generate statistical or investigative reports for management.
• Continuously monitor alarm signal queue prioritized response.
• Document all calls with appropriate resolution codes and notes.
• Provide q uality customer service on every call.
• Exercise good listening skills.
• Communicate clearly and effectively with customers and agencies.
• Manage the length of calls.
• Attend monthly training sessions.
• Be familiar with emergency procedures Review and critique recorded conversations for purposes of improving customer interaction skills.

Education / Experience

• High School Diploma or GED.
• Any certified training or knowledge of Access Control, Fire, and Burglary systems is a plus.
• 2-3 years of Customer Service experience.
• Prior security call center experience is preferred.
• Alarm monitoring experience is a plus but not required.
• Must be proficient in Microsoft Suite (MS Word), good typing skills.
• Good verbal and written communication skills to effectively communicate over the telephone.
• Excellent customer service skills and ability to work in a dynamic fast-paced environment.
• Ability to navigate a computerized data entry system or other relevant applications.
• ACD knowledge is helpful.

Work Schedule Notes:

• currently hiring for the 2nd Shift.
• The schedule will be 2 PM - 10 PM, will have 2 consecutive days off (Sat/Sun).
• After training, the operator would be moved to their permanent schedule. These days off vary after training.
• Training will be 3-4 weeks and days off will be changing but will continue to have 2 consecutively off.
• I do offer a shift bid every six (6) months based solely on production.
• Days off are below:
• Days Off after training: (Always two 2 consecutive days)
• Thurs & Fri
• Fri & Sat
• Sun & Mon
• Mon & Tue
• Tue & Wed
• Wed & Thurs
• The initial interview will be requested via telephone and then will be in person.

Job Types: Full-time, Contract

Pay: Up to $17.00 per hour

Schedule:

• Day shift
• Monday to Friday

Application Question(s):

• Please share an alternate email.

Experience:

• Customer service: 1 year (Required)
• Access Control, Fire, and Burglary systems: 1 year (Required)
• Central Monitoring Station (CMS): 1 year (Required)

Work Location: In person