VP of Operations, 2 Hour Learning (Remote) - $400,000/year USD
- The authority to design and take ownership of the entire operational setup
- A model that has already demonstrated outstanding academic results
- Support from legal, product, launch, and finance teams, but you'll hold the final accountability for go-live
- A culture that values proactive action, systems thinking, and operational transparency
- Leading the charge in student onboarding, tech provisioning, and system configuration across more than 25 school campuses
- Crafting and enforcing SLAs for internal support processes and issue resolution
- Coordinating with launch, product, and platform teams to ensure everything is ready for action
- Managing change for platform updates, feature rollouts, and workflow transformations
- Establishing feedback loops between field operations and central ops to enhance speed and reliability
- Developing clear ownership models and escalation paths for seamless operational execution
- Micromanaging edge cases—your mission is to create systems, not just solve individual problems
- Isolating yourself—this role intersects with platform, product, launch, and support teams
- Following someone else's process—you'll design, own, and improve it
- Slowing down for consensus—you'll lead decisively and move swiftly
- Managing support like a ticket factory—our focus is on outcomes, not volume
- 3+ years of experience at a top-tier consulting firm (MBB)
- Proven expertise in designing and implementing cross-functional operational workflows in ambiguous environments (e.g., onboarding systems, customer support infrastructure, or large-scale tech provisioning)
- A track record of system and process ownership across multiple functions (e.g., product, support, legal, tech) with clear SLA enforcement, handoffs, and accountability models
- Demonstrated ability to build and refine zero-to-one systems that endure—solving problems and preventing them at scale
- Exceptional structured problem-solving, communication, and stakeholder management skills, honed in a high-performance consulting environment
- Proficiency with AI tools to boost speed and reduce manual effort
- Location in the United States with a willingness to travel 25% of the time to campus locations
- Legal eligibility to work in the US without visa sponsorship
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