Customer Happiness Engineer

HearstLab
Dallas, TX

HiOperator is seeking Customer Service Agents to help elevate the customer-service experience by solving customer problems via email and chat for a variety of clients. Agents will use a one-stop platform that combines automation and human judgment to maximize quality production and minimize tedious tasks.

Responsibilities will include:

  • Solve customer problems via email and chat for multiple clients
  • Achieve key standards in customer satisfaction and performance
  • Work closely with leaders to improve software and operations

You’re a great fit if you:

  • Excel in a high-standards, fast-paced environment
  • Type 40+ wpm with 99% accuracy
  • Are dependable and show up ready to work every day
  • Are a quick learner able to adapt to evolving policies and procedures
  • Take ownership in solving problems
  • Are tech-savvy and comfortable using Google Workspace
  • Can read, comprehend, and write in English

Shift Options:

  • Saturday to Tuesday, 7am – 6pm
  • Monday to Friday, 2pm to 11pm

You can expect:

  • Opportunity for growth at a rapidly growing startup
  • Performance-based, people-oriented workplace

Total Compensation

Pay is $17.00 per hour.

Additional benefits include:

  • Medical, dental, and vision benefits
  • Free parking
  • Free onsite gym
  • Access to a break room with a 19th-floor view

This is a full-time, in-office position.

Posted 2026-03-18

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