Customer Happiness Engineer
HiOperator is seeking Customer Service Agents to help elevate the customer-service experience by solving customer problems via email and chat for a variety of clients. You will use cutting-edge software, apply your judgment where it matters most, and contribute to improving our software and operations.
Responsibilities will include:
- Solve customer problems via email and chat across multiple clients
- Achieve key standards in customer satisfaction and performance
- Work closely with leaders to improve software and operations
You’re a great fit if you:
- Excel in a high-standards, fast-paced environment
- Type 40+ wpm with 99% accuracy
- Are dependable and show up ready to work every day
- Are a quick learner able to adapt to evolving policies and procedures
- Take ownership in solving problems
- Are tech-savvy and comfortable using Google Workspace
- Read, comprehend, and write in English
Shift Options:
- Saturday to Tuesday, 7am – 6pm
- Monday to Friday, 2pm – 11pm
You can expect:
- Opportunity for growth at a rapidly growing startup
- Performance-based, people-oriented workplace
Compensation and Benefits:
- $17.00 per hour
- Medical, dental, and vision benefits
- Free parking
- Free onsite gym
- 19th-floor break room with a great view
Additional Information:
- Full-time, in-office position
- Employment contingent on a satisfactory background check
- HiOperator is an equal opportunity employer and uses E-Verify for employment eligibility
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