Remote Web Chat Agent
$24 per hour
Full Time
Part Time
Weekends As needed.
We are seeking a motivated and adaptable Flexible Web Chat Agent to join our team at Reeves in the Hospital & Health Care industry. As a Web Chat Agent, you will play a crucial role in providing exceptional customer service through online chat support.
Responsibilities:- Engage with customers through web chat to answer inquiries and provide assistance
- Resolve customer issues in a timely and professional manner
- Ensure customer satisfaction by delivering high-quality service
- Maintain accurate records of customer interactions
- Collaborate with team members to improve overall customer experience
- Excellent communication skills, both written and verbal
- Ability to multitask and prioritize in a fast-paced environment
- Strong problem-solving skills
- Previous experience in customer service or a related field is a plus
- Proficiency in typing and navigating online chat platforms
- High school diploma or equivalent
- 1+ year of experience in customer service
- Basic knowledge of medical terminology is preferred
- Flexible schedule with the ability to work evenings and weekends
- Competitive salary
- Opportunities for career growth and development
- Health and wellness benefits
- Positive and inclusive work environment
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