Field Service Technician
- Service, inspect, troubleshoot, and repair customer-owned equipment, including but not limited to centrifugal pumps, frac hoses, and other products supported by the Mission Completion Products (MCP) group.
- Perform maintenance, repair, and service activities at NOV facilities and customer locations as required.
- Execute all work in accordance with NOV Quality Assurance (QA) procedures, departmental work instructions, and safety standards.
- Disassemble equipment to inspect components, identify failures, and determine required repairs.
- Troubleshoot and diagnose mechanical, hydraulic, pneumatic, and basic electrical issues related to PP&C equipment.
- Assist with actuator calibration, functional testing, and verification of control system components.
- Support system diagnostics to identify operational, performance, and reliability issues within PP&C equipment and associated systems.
- Assist in the maintenance and troubleshooting of Frac Protection Systems designed to protect personnel and equipment during high-pressure operations.
- Inspect components for corrosion, defects, damage, excessive wear, and other conditions that may impact equipment performance.
- Determine root causes of equipment malfunctions using schematics, assembly drawings, work instructions, procedures, and testing methods.
- Request replacement parts as needed and install components according to engineering drawings, specifications, and work instructions.
- Ensure all work is completed accurately, efficiently, and with a strong focus on quality and workmanship.
- Prepare surfaces and components for assembly and testing to prevent damage and ensure proper equipment functionality.
- Perform operational and performance testing of repaired equipment to verify compliance with specifications and customer requirements.
- Serve as the primary PP&C field representative during new product trials and demonstrations at customer locations.
- Troubleshoot issues with new equipment in the field and provide detailed performance feedback to engineering teams to support product improvements and design enhancements.
- Identify barriers to adoption of new MCP technologies by gathering customer feedback and communicating field-user perspectives to internal stakeholders.
- Travel on short notice to customer locations to support equipment troubleshooting, resolve operational issues, and act as the NOV point of contact during customer non-productive time (NPT) events.
- Participate in training and development activities as identified by management.
- Perform additional duties and special projects as assigned.
- Develop a comprehensive understanding of Mission Completion Products product lines and applications.
- Become proficient in MCP service procedures, operational processes, and quality requirements.
- Establish familiarity with MCP engineering teams, product line managers, and new product development personnel.
- Become proficient in the use of applicable NOV software systems, ERP platforms, and service applications.
- Valid driver's license with the ability to pass a three-year driving history review.
- High School Diploma, GED, or equivalent; alternatively, five (5) or more years of relevant industry experience.
- Experience using hand tools, torque wrenches, power drills, and other standard mechanical service tools.
- Basic understanding of hydraulic systems, electrical components, and equipment diagnostics.
- Strong mechanical aptitude with the ability to read and interpret technical drawings and procedures.
- Proficiency with Microsoft Office applications and the ability to learn ERP and service management software.
- Previous oilfield or energy industry experience.
- Experience supporting actuator calibration, equipment testing, and commissioning activities.
- Familiarity with Frac Protection Systems or other high-pressure safety systems.
- Understanding of hydraulic and pneumatic systems, pressure-containing equipment, hydrostatic testing equipment, and pressure-testing procedures.
- Ability to travel up to 50% of the time to NOV facilities and customer locations in support of service operations.
- Perform only those tasks for which proper training and authorization have been received.
- Ensure all products and services meet NOV quality standards and comply with applicable QA procedures and work instructions.
- Conduct all work safely to protect personnel, equipment, facilities, and customer assets.
- Understand and comply with all company Health, Safety, and Environmental (HSE) policies and procedures.
- Become proficient in the operation of tools, equipment, and techniques used throughout the Mission service portfolio.
- Maintain a clean, organized, and professional work environment.
- Demonstrate professionalism and communicate effectively with internal and external customers.
- Support emergency field service activities and customer needs as business demands require.
- Strong Communication Skills
- Teamwork and Collaboration
- Drive for Results
- Integrity and Trust
- Problem Solving and Analytical Thinking
- Sound Decision Making
- Customer Focus
- Safety Leadership and Awareness
- 401(k) Retirement Plan - NOV matches every dollar up to 5% of base pay and overtime for every dollar you invest.
- Competitive medical plans that are effective your date of hire. Visit usbenefits.nov.com/cost-for-coverage for more information.
- FREE MDLIVE virtual visits (when enrolled in an NOV medical plan).
- FREE preventative medical and dental care for the entire family (when enrolled in an NOV medical/dental plan and seeing an in-network physician).
- FREE Basic Life and AD&D insurance at 2 times your annual salary (for full-time employees).
- All regular full-time employees start with 3 weeks of paid vacation per year (prorated based on start date). Pre-NOV relevant experience (years of service) may be considered for vacation accruals.
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