Drill Bit Specialist
- Customer Service:
- Maintain good working relationship with all customer accounts personnel, including office and field teams, and attend to their requirements or requests efficiently and diligently to ensure that the customers receive the highest level of customer service from all areas of the organization.
- Deliver technology presentations and training sessions with the customer when necessary.
- Customer visits, client offices, field site support, intercompany travel as required throughout the assigned area.
- Monitor customer issues, feedback, deadlines, and deliverables to ensure customer issues are handled effectively and quickly, adapting, improving, and communicating internal processes where necessary.
- Assurance of timely, complete, and accurate invoicing, according to NOV and local customer legal requirements.
- Sales Support:
- Supports in the qualification of opportunities, offering the customer insight into processes and timings in line with the internal/external needs and as a result maximizing revenue on the account
- Responsible for creating technical evaluations and product recommendations that help maximizing the sales and profitability of assigned area.
- Support sales in achieving internal sales KPIs and metrics.
- Review customer orders and match against the drilling application needs, make competent technical and commercial evaluations of the customer's order and relevant specifications.
- Provide support for the contract/quote review process and raise visibility to any non-standard technical requirements that may impact the company.
- Reporting:
- Create Application Maps / Study for the applications in your area
- Create and maintain a product offering map for the assigned area - history of development for a specific product
- Capture tool performance data from ongoing jobs for data base entry and prepare to present customer run reports and run performance summaries.
- Develop case histories and outstanding run reports for internal and external use
- Create dull forensics reports for all required run in the area
- Create incident reports analysis according to the QMS system
- Product Development
- Take the lead in the technical justification of the product development process for new design according to product development process standards
- support sales in the development of the correct technical response to the client, and identifying new products to the area
- Provide support to the product life cycle progress for the assigned projects in your area
- Quality System:
- Participate in the ReedHycalog Quality Management System: Take lead and support in all quality incidents in relation to your assigned area according to the QMS standards.
- Provide feedback of product performance trends for product reliability and quality improvement
- Education and Experience:
- 4 Year Bachelor's degree in engineering.
- Minimum 3 years of oilfield experience
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