Customer Care Representative

Do you have great customer service skills? Are you a problem solver and tech savvy eager to start a new career? Don't miss out on this temp to hire opportunity in Haltom City!

Great Benefits once Permanent!

Position: Customer Care Representative - Multiple Openings!

JOB ID: 153045

Location : Haltom City, TX (76117)

Pay: $18/hr.

Duration: Temp to Perm Opportunity

Schedule:

• Must be able to work between 8am-6pm, Monday – Friday

• Must be able to work rotating Saturdays (9am-5pm) after training

• Must be able to work holidays!

• When are you scheduled to work a Saturday, you will have Sunday and a weekday off as your two off days.

Job Description:

• Will serve customers of a premier water purification company by providing product and service information, recommending solutions and resolving product related problems through already developed troubleshooting methodologies.

• A GREAT candidate will have : Excellent computer skills and email etiquette, strong mindset with great attitude, problem solving skills, troubleshooting or technical support experience, and can communicate at a high level.

Job Duties:

• Resolving product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, executing correction or adjustment and precisely notating the interaction.

• Answering inbound customer calls and e-mails relating to and not limited to the following: account questions, shipping inquiries and technical support for all products.

• Responsible for being familiar with all products, how they work and the best way to assist in service resolution for any given customer situation.

• Responsible for actively ensuring the retention of our customer base.

• Explaining and selling the benefits of the replacement filter program.

• Held accountable to achieving important customer service related metrics – work percentage, average handle time, abandonment rate, enrollments, customer survey scores, etc.

• Provide ongoing feedback for product improvement and job efficiencies.

• Perform other duties as assigned by management.

Requirements:

• High School Diploma or GED

• 1 year minimum of customer service experience (Call Center experience preferred)

• Able to work Saturdays

Benefits once Permanent:

• Opportunities for wage increase

• Opportunities for monthly incentives of up to $800

• Medical Insurance

• Retirement Plan

• Paid Time-Off

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