Customer Service Rep- Euless, TX

Company Overview

At Catalyst Physician Group primary care is redefined! As a physician-owned and physician-led organization, we are dedicated to transforming healthcare by putting patients at the center of everything we do. Our team of over 100 physicians and 500 employees operates across 21 locations in North Texas, providing personalized, accessible care that helps communities thrive.

At Catalyst, we believe in the power of relationships. Our patient-centric approach ensures that every individual receives comprehensive, connected care at all stages of life. From on-site lab services and telehealth to pediatrics and weight loss programs, we offer a wide range of services to meet diverse healthcare needs.

Join us in our mission to advance health through integrity, honesty, and exceptional patient care. Be a part of a dynamic team that is making a real difference in patient lives across all demographics and health spectrums. Together, we are Catalyst Physician Group - where your career can flourish as you help communities thrive.

Job Summary

As a Medical Receptionist - Phone Room Specialist, you will efficiently and effectively handle inbound and outbound scheduling communications for the providers. This role involves managing a wide range of clinical and administrative requests from patients and other stakeholders, including online chats, text messaging, emails, faxes, answering telephones, and scheduling patient appointments.

Role and Responsibilities

• Sort, label, and task documents and faxes in EMR charts as needed throughout day-to-day operations.

• Scan and file EHE documents into designated folders as well as the EHE website as needed.

• Label, task, and correct any misfiles in EMR.

• Perform scanning and filing tasks.

• Gather outgoing forms, scans, faxes, shred, etc., from clinical staff stations and disperse as needed.

• Send documents to be scanned to the front office (this varies by location).

• Scan and file fax confirmations in computers if not sent via Athena fax.

• Scan and file mail.

• File and scan documents into the computer.

• Back up phone clerks as time allows.

• Check and transfer voicemails from the refill line to clinical staff.

• Check refill voicemail and pull charts for appropriate doctors .

• Scan and file demographics, privacy policy, and history sheets from all appointments.

• Organize and scan reports from any outsourced entity (labs, x-rays, reports, consults, etc.).

• Scan and file Bone Dexas , Dopplers, PFTs, EKGs, etc.

• Sort, distribute, and run materials back and forth between North and South Offices.

Minimum Qualifications and Requirements

• High School Diploma or equivalent required.

• Skills Required:

• Active listening.

• Reading/comprehension.

• Service-oriented.

• Speaking clearly.

• Time management.

• Typing/spelling.

• EMR knowledge.

• Computer knowledge.

• Multi-phone line switchboard.

• Medical terminology.

Preferred Experience

• Bilingual: Fluent in Spanish and English.

• 1+ years' experience in a healthcare environment preferred.

• Experience with ATHENA EMR.

Physical Demands/Work Environment

• Office environment.

• Sitting, standing, walking, and/or moving up to 8 hours per day.

• Lifting up to 25 pounds.

Competitive Benefit Package

• Compensation commensurate with experience .

• Medical, Dental, Vision Insurance .

• Short/Long term disability Insurance .

• 401K with employer match .

• Health Savings Account options .

• Paid Holidays and PTO .

• Referral Programs .

• Professional Development Opportunities .