Bilingual Collector

Full Time

Description:

We are seeking a Bilingual Collector to join our team and take charge of ensuring the timely collection of delinquent property taxes for real and business accounts. In this role, you will locate and monitor overdue accounts, directly communicate with customers regarding their delinquent taxes, and negotiate repayment plans. The ideal candidate will have excellent communication skills, a keen eye for detail, and the ability to manage customer accounts professionally and efficiently. Bilingual candidates (English/Spanish) are required for this position.

Responsibilities:

• Locate and monitor overdue accounts for property taxes (real & business accounts).
• Notify customers of delinquent accounts via phone, mail, and email.
• Communicate with customers regarding their accounts, repayment options, and necessary actions.
• Ensure customers to pay overdue amounts or establish repayment schedules.
• Facilitate various payment methods, including checks by phone and e-payments (credit card or e-check).
• Respond to emails, voicemails, and other customer inquiries in a timely and professional manner.
• Ensure customer service is provided in both English and Spanish, as needed.
• Maintain accurate and up-to-date records of all communications and transactions.
• Manage time efficiently, following up on delinquent accounts and ensuring deadlines are met.
• Perform other duties as assigned to support team and organizational goals.

Knowledge, Skills & Abilities:

• Excellent written and verbal communication skills (English/Spanish required).
• Strong critical thinking and problem-solving skills.
• Strong time management skills and ability to multitask.
• Ability to work well in a team environment and independently.
• Proficiency in Microsoft Office and Internet Explorer.
• Strong negotiation skills (via phone, email, and in-person).
• Competence in working with financial data and numbers.
• Strong organizational skills and attention to detail.

Requirements:

• High school diploma required.
• Bilingual (English/Spanish) is mandatory.
• Previous experience in collections, customer service, or office roles preferred.
• Must be able to maintain confidentiality and handle sensitive information.
• Availability to work full-time, 40 hours per week.