Bilingual Customer Care Representative-Overnight Shift
Description
The Customer Care Representative (CCR) will interface with customers and clients via inbound calls, outbound calls, email and chat for the purpose of resolving customer/client issues with products or services. They will practice best in class customer service procedures, focus on one-call resolution and ensure all avenues for solving customer/client issues are evaluated and executed.
Requirements
Essential Functions
· Answer inbound telephone calls from customers and clients regarding products and services.
· Make outbound telephone calls to customers and clients regarding products and services.
· Maintain call performance and call quality goals.
· Offer one call resolution by using active listening skills to identify customer issues, address the problem, and resolving the issue.
· Work independently and as part of a team to provide best in class customer service
· Conduct side-by-sides with new and existing employees.
· Enter data quickly and accurately with high attention to detail.
· Verify all callers to ensure security.
· All other duties as assigned.
Requirements
· Bilingual required--Spanish
· Outstanding customer service skill
· Excellent written and oral skills
· Computer literacy and keyboard typing skills
· Proficiency in Microsoft Office Suite
Schedule
· Overnight Shift
· Monday to Friday
· Weekend availability
Salary Description
$18.00 per hour
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