Client Service Representative, Wellness (Austin, Texas)

National Veterinary Associates
National Veterinary Associates is one of the largest and most respected communities of veterinary hospitals in the world, operating nearly 1,000 hospitals in North America, including in all 50 states, and caring for 8,000,000+ animals annually. NVA is backed by JAB Holding, a leading private equity firm.

Each person who joins NVA is motivated by our mission to provide excellent, accessible care to improve the lives of animals and the people who love them. NVA has been extremely successful over its 25+ year history and we’re very excited about our next chapter as we work toward our shared vision of revolutionizing the pet care experience to provide more fulfilling lives for pets, their companions, and our team.

• On-Site Position: The position will require on-site work at our Austin Headquarters: 2013 S. Lamar Blvd. Austin TX 78704

• Shift – Wellness: Monday–Friday, fixed shift and will vary based on department needs

(Department hours: 6:00 AM – 4:00 PM PST)

• Pay Range: $16–$20 DOE, with potential for monthly performance incentives

• Training Duration: Applicants must be available for the full duration of training (approximately 6 weeks)

(Paid training)

• Deadline to Apply: March 23rd, 2026

• Next Virtual Class Start Date: April 27th, 2026

Description

Our Client Service Center is on the lookout for friendly, dedicated, hardworking, punctual, and compassionate team players to join our team. The position will require an ability to work independently and collaboratively, with a team, as a Wellness Plan Specialist.

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Position Responsibilities

• Provide concise, friendly service through outbound calls on behalf of multiple veterinary hospitals

• Manage wellness plan communications and renewals

• Communicate effectively (written and verbal) with strong closing skills

• Educate clients on animal preventive care, including vaccines, lab testing, and dentistry

• Schedule veterinary appointments using AVImark

• Review and update client, patient, and accounting information in software

• Collect payment on outstanding debt

• Troubleshoot and provide solutions as needed

• Accurately complete document updates each shift

• Work independently in a friendly and supportive environment

• Deliver excellent client service and telephone etiquette

• Achieve performance goals

• Coach and provide feedback to supported sites

• Perform other duties/projects as assigned

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Qualifications

• High school diploma

• 5+ years in a call center or office environment

• Strong background in quality client service

• Professional work ethic

• Detail-oriented and accurate multi-tasker

• Basic math skills

• Proficiency with Microsoft Office and Excel

• Time management and problem-solving skills

• Ability to overcome objections

• Comfortable adapting to change and providing feedback