Technical Support Analyst
Type:
- 3-year Contract with two 1-year extensions (totaling 5 years)
Full Time or Part Time:
- Full-Time
Pay Rat e:
- TBD
Location:
- San Antonio, Texas – Onsite
- Multiple locations within 15 miles of the zip code 78207
Language Requirements:
- Write, read, and speak English
Language Preferences:
- Write, read, and speak Spanish
Job Overview
- Minimum of 2–4 years of professional technical support or help desk experience
- Experience supporting computers, mobile devices, and end-user applications
- Familiarity with Windows operating systems and common productivity tools
- Experience troubleshooting hardware and software issues in a production environment
- Provide technical support for desktops, laptops, mobile devices, and peripherals
- Install, configure, and support operating systems and standard business applications
- Set up, deploy, and administer end-user devices
- Troubleshoot hardware, software, and connectivity issues
- Support enterprise applications and user access requests
- Document issues, resolutions, and procedures in ticketing systems
- Escalate complex issues to higher-level support teams as needed
- Follow established IT service management and security procedures
We are seeking a customer-focused and technically skilled Technical Support Analyst to support a large, enterprise-level organization in a fast-paced, service-driven environment. This role provides computer and device support, application support, and device setup, administration, and troubleshooting for end users across multiple locations.
The ideal candidate enjoys problem-solving, communicates clearly with both technical and non-technical users, and takes pride in delivering reliable, high-quality support that keeps operations running smoothly. Perform other duties as assigned.
Experience Requirements:
Experience Preferences:
- Experience supporting users in a large or enterprise organization
- Familiarity with ticketing systems and IT service management (ITSM) tools
- Experience with Active Directory user and device administration
- Exposure to remote support tools and mobile device management (MDM)
- Prior experience in a regulated or high-availability environment
Physical Requirements:
- Ability to sit, stand, and move throughout the workday
- Ability to lift and carry equipment up to approximately 25–30 lbs
- Ability to work at a computer for extended periods
Education Requirements:
- Associate’s or Bachelor’s degree in Information Technology or a related field or equivalent professional experience
- Strong communication and customer service skills
Education Preferences:
- Technical certifications (e.g., CompTIA A+, Network+, Microsoft, or similar)
- Ongoing training or coursework in IT support or systems administration
Training Schedule:
- TBD
Schedule:
- Monday through Friday; 8:00 a.m. to 5:00 p.m. (CST).
Dress Code:
- TBD
Benefits:
- Yes
Additional Information:
Drug screening, background, and reference checks are performed if required. Valid identification and reliable transportation are required. We are an E-Verify employer. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Our employees are authorized to work in the United States.
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