Technical Support Analyst

Qwalifize LLC
San Antonio, TX

Type:

  • 3-year Contract with two 1-year extensions (totaling 5 years)

Full Time or Part Time:

  • Full-Time

Pay Rat e:

     

  • TBD

Location:

  • San Antonio, Texas – Onsite
  • Multiple locations within 15 miles of the zip code 78207

Language Requirements:

  • Write, read, and speak English

Language Preferences:

  • Write, read, and speak Spanish

Job Overview

    We are seeking a customer-focused and technically skilled Technical Support Analyst to support a large, enterprise-level organization in a fast-paced, service-driven environment. This role provides computer and device support, application support, and device setup, administration, and troubleshooting for end users across multiple locations.

    The ideal candidate enjoys problem-solving, communicates clearly with both technical and non-technical users, and takes pride in delivering reliable, high-quality support that keeps operations running smoothly. Perform other duties as assigned.

    Experience Requirements:

  • Minimum of 2–4 years of professional technical support or help desk experience
  • Experience supporting computers, mobile devices, and end-user applications
  • Familiarity with Windows operating systems and common productivity tools
  • Experience troubleshooting hardware and software issues in a production environment
  • Provide technical support for desktops, laptops, mobile devices, and peripherals
  • Install, configure, and support operating systems and standard business applications
  • Set up, deploy, and administer end-user devices
  • Troubleshoot hardware, software, and connectivity issues
  • Support enterprise applications and user access requests
  • Document issues, resolutions, and procedures in ticketing systems
  • Escalate complex issues to higher-level support teams as needed
  • Follow established IT service management and security procedures

Experience Preferences:

  • Experience supporting users in a large or enterprise organization
  • Familiarity with ticketing systems and IT service management (ITSM) tools
  • Experience with Active Directory user and device administration
  • Exposure to remote support tools and mobile device management (MDM)
  • Prior experience in a regulated or high-availability environment

Physical Requirements:

  • Ability to sit, stand, and move throughout the workday
  • Ability to lift and carry equipment up to approximately 25–30 lbs
  • Ability to work at a computer for extended periods

Education Requirements:

  • Associate’s or Bachelor’s degree in Information Technology or a related field or equivalent professional experience
  • Strong communication and customer service skills

Education Preferences:

  • Technical certifications (e.g., CompTIA A+, Network+, Microsoft, or similar)
  • Ongoing training or coursework in IT support or systems administration

Training Schedule:

  • TBD

Schedule:

  • Monday through Friday; 8:00 a.m. to 5:00 p.m. (CST).

Dress Code:

  • TBD

Benefits:

  • Yes

Additional Information:

Drug screening, background, and reference checks are performed if required. Valid identification and reliable transportation are required. We are an E-Verify employer. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Our employees are authorized to work in the United States.

 

Posted 2026-01-30

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