Health Systems Product Manager

Description

Reporting to the Chief Quality Officer, this role leads both tactical and strategic initiatives surrounding the Electronic Health Record (EHR) platform and complimentary applications.

Responsibilities include:

· Lead highly specialized complex information system analysis for an integrated system which includes designing, testing, training, IT project management, and implementation of various EHR modules by conducting workflow data analysis, data mapping and integration sessions to support and enhance the enterprise electronic health record system that will provide patient care in a safe and efficient manner.

· Act as a technical liaison between various stakeholders of information systems (e.g., users, departmental leaders, project managers, vendors, programmers) by serving as the point of contact with respect to information system-related projects and functions; providing and receiving information; and conveying the needs, requirements, and technical information of the parties involved to facilitate and/or interpret communication between various stakeholders.

· Identify user, functional, and technical requirements for information systems by conducting user interviews, performing workflow analysis, performing data analysis, identifying patterns in system and/or user errors, identifying roles and access privileges, testing the functionality of modules, components, and/or entire information systems.

· Identify and resolve potential problems in the implementation and conversion project plans for new information systems and/or enhancements.

· Collaborate with subject matter experts to gain full understanding of system usability.

· Identify opportunities for improvement through process mapping, value stream mapping, and other techniques.

· Create and maintain product roadmaps while deriving appropriate KPIs to measure success.

· Monitor progress on various assignments related to the project(s); providing stakeholders with status updates using appropriate methods to ensure the completion and successful implementation, integration, transition, and/or efficiency of new information systems and/or information system enhancements.

· Create, review, and update procedures and work instructions.

· Provide orientation and/or technical training to various users by teaching functions and business processes surrounding the electronic health record (EHR) system to provide individuals with the necessary information to operate, maintain, and/or support information systems.

Requirements

  The ideal candidate will possess a broad range of attributes, skills, experience and education which include:

· Ability to effectively navigate ambiguity while working to drive clarity.

· Ability to interpret business requirements and fully implement technology and data solutions that meet the requirements.

· Ability to efficiently and effectively overcome obstacles through diligence, leveraging resources, etc.

· Ability to influence team members and stakeholders through leadership skills, data, storytelling, and logic.

· Experience in information technology product management.

· Experience with project management best practices to include the agile approach.

· Knowledge of generative AI, robotic process automation, and emerging technologies.

· Graduate degree in business analytics, information technology, computer science, or related field.

 Supplementary Information

It is expected that the job will require sitting for extended periods of time, walking and bending through the course of the day.

The above information is intended to describe the most important aspects of the job. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required in order to perform the work. The health center reserves the right to revise or changed job duties and responsibilities as the business need arises. Additionally, this job description is not intended as an employment contract, implied or otherwise, and the Center continues to maintain its status as an atwill employer. If the essential functions of this position cannot be performed in a satisfactory manner by the employee, reasonable accommodations may be made.