Logistics and Customer Service Analyst

LOGISTICS AND CUSTOMER SERVICE ANALYST

Location: The Woodlands, TX Department: Supply Chain Reports to: Logistics and Customer Service Coordinator

Mission

Ensure the accurate execution and follow-up of import, warehousing, and distribution processes by maintaining system accuracy, analyzing operational data, and resolving issues in a timely manner. This role contributes to compliance with service level agreements for B2B customers and overall customer satisfaction.

Responsibilities

• Plan, coordinate, and manage the transportation, import, and distribution of products, ensuring compliance with Incoterms, shipping timelines, and on-time delivery to customers.


• Serve as the primary point of contact for order fulfillment with internal managers, customers, freight forwarders, and warehouse shipping teams.


• Coordinate the routing of domestic and international sales orders, including delivery schedules, by preparing accurate shipping documentation for assigned warehouses and transportation modes.


• Collaborate with the international logistics team and warehouse to ensure export and import documentation is accurate and complete.


• Monitor inventory levels, perform analyses, and propose improvements to optimize stock management and availability.


• Provide customer service support by responding to inquiries related to orders, deliveries, and products to ensure high levels of customer satisfaction.


• Gather, analyze, and report logistics and customer service data to support informed decision-making.


• Communicate effectively with suppliers, carriers, and internal departments to resolve operational issues efficiently.


• Identify opportunities to improve logistics and customer service processes and collaborate with stakeholders on implementation.


• Prepare value chain analyses prior to each import to determine FOB costs.


• Manage customer collections and support the reconciliation of accounts receivable and supplier payments.


• Perform and document periodic physical inventory counts as scheduled, reconcile variances, and report findings promptly.


• Perform other duties as assigned.

Desirable Knowledge & Skills

• Planning and coordination of imports, transportation, and distribution, with strong knowledge of Incoterms and delivery timelines.


• Understanding of international logistics, import/export documentation, and coordination with freight forwarders and warehouses.


• Experience routing domestic orders and preparing accurate shipping documentation.


• Inventory monitoring and analysis, with the ability to recommend stock optimization strategies.


• Logistics-focused customer service, including order, delivery, and product inquiries.


• Data collection and analysis skills, with experience generating operational reports.


• Knowledge of value chain analysis and FOB cost calculation.


• Basic understanding of accounts receivable, reconciliations, and vendor payments.


• Proficiency in ERP systems and tracking tools (SAP preferred).


• Intermediate to advanced English proficiency; advanced or native Spanish proficiency.

Education

Bachelor’s degree or associate/technical degree in Logistics, International Trade, Supply Chain Management, Business Administration, Industrial Engineering, or a related field. Additional training or certifications in Incoterms, International Logistics, Supply Chain, Customs Operations, or SAP are a plus.

Experience

• 2–5 years of experience in Logistics, Imports, Customer Service, or Supply Chain roles.


• Hands-on experience working with freight forwarders, warehouses, carriers, and international logistics teams.


• Experience in inventory management, logistics documentation, and customer support.


• Experience in importing companies, distribution, or CPG environments preferred.
  

Other

• Must be legally authorized to work in the United States.


• Bilingual in Spanish and English.

Schedule

Monday through Friday 8:00 a.m. – 5:00 p.m.

Benefits

• 401(k) with company match


• Health, Dental, and Vision Insurance


• Life Insurance


• Paid Time Off


• Referral Program