Junior Customer Care Agent

Roofco, Inc
Midlothian, TX

We are on the lookout for a Customer Service Agent who will be the frontline professional assisting customers with inquiries, problems, and complaints. The importance of this role cannot be overstated, as a positive customer service experience can significantly influence customer retention and brand loyalty.


Responsibilities

In this role, you will be responsible for providing exceptional customer support and ensuring the smooth operation of our front office

Answer and direct phone calls

Maintain accurate logs of all customer interactions, issues, and resolutions

Respond to customer inquiries via email or phone

Assist with administrative tasks and record-keeping

Coordinate office supplies and inventory management
Scheduling appointments and meetings

Learn and maintain in-depth knowledge of our products/services to support customers with their needs


Qualifications
High school diploma or equivalent
Experience in an administrative or customer service role
Proficient with Microsoft Office Suite
Excellent communication and organizational skills
Ability to multitask and manage time effectively
Customer Service
Time Management
Communication
Attention to Detail

Benefits
Competitive pay and a comprehensive benefits package
Opportunities for growth and career development
A supportive and collaborative team environment
Employee discounts on company products and services

Posted 2025-09-22

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