Junior Customer Care Agent
We are on the lookout for a Customer Service Agent who will be the frontline professional assisting customers with inquiries, problems, and complaints. The importance of this role cannot be overstated, as a positive customer service experience can significantly influence customer retention and brand loyalty.
Responsibilities
In this role, you will be responsible for providing exceptional customer support and ensuring the smooth operation of our front office
Answer and direct phone calls
Maintain accurate logs of all customer interactions, issues, and resolutions
Respond to customer inquiries via email or phone
Assist with administrative tasks and record-keeping
Coordinate office supplies and inventory management
Scheduling appointments and meetings
Learn and maintain in-depth knowledge of our products/services to support customers with their needs
Qualifications
High school diploma or equivalent
Experience in an administrative or customer service role
Proficient with Microsoft Office Suite
Excellent communication and organizational skills
Ability to multitask and manage time effectively
Customer Service
Time Management
Communication
Attention to Detail
Benefits
Competitive pay and a comprehensive benefits package
Opportunities for growth and career development
A supportive and collaborative team environment
Employee discounts on company products and services
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