Data Analyst
Job Responsibilities:
- Works with different customer technology teams to create health monitoring dashboards and alerts for all products using tools like Adobe Analytics, Azure Databricks, Teradata, Qualtrics, Celebrus and Quantum Metrics
- Utilizes data to break down issues and identify root causes impacting system health
- Builds dashboards, ad-hoc reports, and deep dives measuring OKRs
- Partners with different product teams on identifying and tracking relevant OKRs
- Helps connect the dots between digital data and data from other sources to drive deeper insights and analysis on customer behavior
- Works with stakeholders within digital and outside to efficiently track and monitor digital voice of the customer, drive insights and identify areas of opportunity
- Prepares updates for leadership team and stakeholder teams
- Evangelizes, leads and drives greater adoption of digital analytical tools within digital and outside through training sessions and office hours
- Shares best practices and develop systems knowledge to deliver new reports and enhance existing reports tomeet business needs
- Works closely with our Data Organization, and Data Engineering (DEAA) partners to drive long-term strategic investments and enhancements to the quality of our data assets
Skills:
- PowerBI/Tableau
- SQL
- Python
- Adobe Analytics / Google Analytics
Education/Experience:
- Bachelor's.
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