Engineering Manager

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Job summary -

Participate in the preventive maintenance program of all-building equipment and rooms. Supervise, train, and inspect the performance of Engineering staff ensuring that all procedures are completed to the hotel's standards. Work closely with DOE in scheduling work and setting priorities.

Essential Duties and Responsibilities – (Key Activities)

The following are specific responsibilities and contributions critical to the successful performance of the position:

• Maintain complete knowledge of correct maintenance and use of equipment. Being able to train the team on the usage of the new equipment.

• Hands on ability to resolve issues and outstanding assignments as needed and in emergency situations

• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

• Maintain positive guest relations at all times.

• Resolve guest complaints, ensuring guest satisfaction is always a priority.

• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.

• Act in capacity of DOE during his/her absence.

• Inspect supply levels, cleanliness and organization of storage areas; assign designated personnel to rectify any deficiencies.

• Conduct weekly inventory on equipment and supplies; prepare requisitions for reordering of shortages. Oversight of purchasing system and work with finance to ensure proper processing and payment of purchase orders.

• Implement methods and techniques, which are cost effective to improve efficiency.

• Pre-plan and order materials for special projects; coordinate scheduling with department heads to eliminate conflict.

• Conduct building rounds and take gauge readings; check for potential fire hazards, burnt out lights, and faulty equipment.

• Check Housekeeping Coordinators handover and guest surveys for information regarding problems; document pertinent information and follow up.

• Collect, prioritize and coordinate completion of such work orders received from hotel departments; ensure scheduled completion of assignments

• Maintain guestrooms establishing and implementing a room’s preventive maintenance program punch list.

• Maintain knowledge of hotel safety procedures and ensure application of such.

• Respond as part of initial response team to any early warning or major fire alarm.

• Ensure that assigned staff has reported to work; document any late or absent employees.

• Prepare and distribute work assignments for staff and review priorities, coordinate breaks.

• Communicate additions or changes to the assignments as they arise throughout the shift; identify situations, which compromise the department's standards and delegate these tasks.

• Observe staff performance of job functions and ensure all procedures are completed to departmental standards; rectify deficiencies with respective personnel.

• Assist staff with their job functions where needed to ensure optimum standards and efficient operation.

• Conduct training with staff as assigned to include but not limited to operating and maintenance newly installed equipment and general building operations/procedures.

• Monitor and handle guest complaints ensuring guest satisfaction.

• Complete all paperwork and closing duties before leaving; review status of assignments and any follow-up action with Director of Engineering .

• Develops and updates policies and manuals, as related to the division/department, for implementation in the field, while ensuring compliance to the same for consistency across the group.

• Actively participates in and leads recruitment and talent development for the division/department, to meet both current and future needs.

• Support the hotel philosophy concerning hiring, employee relations, disciplinary action, training, counselling, evaluating, etc.

• Control and monitor payroll and expenditures for department.

• Prepare work schedules for effective staffing, ensuring efficient operation of the department within specific labor standards.

• Is a “brand ambassador” at all times and ensures brand integrity and clarity are always maintained.

• Models the company’s culture, vision, mission and core values at all times.

• Foster and promote a cooperative working climate, maximizing productivity and employee morale.

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

• Ensure that standards, inclusive of grooming and attire of staff, are maintained at a superior level on a daily basis.

• Maintain effective flow of communication by attending required hotel meetings and conducting departmental pre-shift and monthly associate meetings.

• Interact and respond in a courteous and professional manner with all guests, staff and community members, inclusive of resolving all guest and staff difficulties.

• Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.

• Maintain clean and safe work area.

• Ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel.

• All other duties as required.

This list of essential functions is not exhaustive and may be supplemented as necessary.

Other Standard Responsibilities -

Experience -

• Minimum five years’ experience in a similar capacity for a luxury or ultra-luxury hotel/resort

General Skills –

• Working knowledge of plumbing, electrical and water treatment program, blue prints, wiring schematics, power and hand tools, meters, etc. as it relates to the technical trades

• Must be able to perform job functions with attention to detail, speed and accuracy

• Be a clear thinker, remaining calm and resolving problems using good judgement

• Follow directions thoroughly

• Understand a guest’s service needs

• Work cohesively with co-workers as part of a team

• Work with minimal supervision

• Maintain confidentiality of guest information and pertinent hotel data

• Knowledge of building maintenance, electrical, plumbing and refrigeration equipment

• Ability to be resourceful, creative and maintain flexibility

• Ability to perform mathematical operations with units of measure including, but not limited to dollars, cents, feet, inches, cups, pounds and ounces

• Knowledge of Word, Excel, Power Point, Birchstreet, Knowcross and payroll,

• Some Office work including Filing, answering phones, ordering supplies and talking with vendors.

Education or Certification -

• High school diploma

Language –

• Required to speak, read and write English, with fluency in other languages preferred.

Physical Requirements -

Must be able to endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, lift up to 50 pounds, and satisfactorily communicate with guests and co-workers to their understanding.

Others –While this is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates